Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adore Haskins

Jonesboro,AR

Summary

Dynamic Shift Manager with proven expertise at Wendy's Restaurant, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and streamlined processes, resulting in improved customer satisfaction. Skilled in food safety and communication, fostering a collaborative environment that drives high-performance teamwork.

Experienced with shift management and key holding in high-paced environment. Utilizes leadership skills to maintain operational efficiency and staff productivity. Track record of effective problem-solving and maintaining high standards of service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Shift Manager/Key Holder

Wendys Restaurant
02.2014 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Contributed ideas for process improvements which led to reduced costs without compromising quality.

Customer Service Representative

Teletech Inc.
11.2011 - 12.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cook Shift Leader

Sonic Drive -in
01.2006 - 11.2011
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.

Education

Culinary Arts

Strayer University
Memphis, TN
05-2027

Skills

  • Food safety
  • Culinary techniques
  • Menu planning
  • Inventory management
  • Customer service
  • Team leadership
  • Effective communication
  • Store maintenance

Certification

ServSafe Certification

Timeline

Shift Manager/Key Holder

Wendys Restaurant
02.2014 - Current

Customer Service Representative

Teletech Inc.
11.2011 - 12.2012

Cook Shift Leader

Sonic Drive -in
01.2006 - 11.2011

Culinary Arts

Strayer University

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Adore Haskins