Adra Johnson

• Research and edit local & regional history for media production

• Travel onsite to Appalachian locations of note to research properties, history, tourism interests and conduct interviews.

• Participate in team building and up-and-coming stories with an emphasis on local business structures.

• Greeted visitors and provided clear directions to island attractions, boat schedules, and interpretive sites.
• Answered questions about park history, amenities, and event offerings using accurate visitor-service information.
• Supported guided tours by preparing materials and assisting guests with boarding, timing, and wayfinding.
• Processed admissions, reservations, and merchandise transactions while maintaining accurate records.
• Event coordination in association with directors, including but not limited to, Mansion by Candlelight, Winter Lecture Series, and research events.
• Currently serving as a member on the Blennerhassett Historical Foundation Board of Directors (1 year)

• Led immersive ghost tours, delivering historical narratives and paranormal storytelling with consistent guest engagement.
• Orchestrated tour flow, balancing pacing, route changes, and group safety across haunted locations.
• Educated visitors on local history, legends, and site etiquette using clear, accurate presentation.
• Facilitated memorable guest experiences by answering questions and adapting commentary to audience interests.
• Reinforce community structure by working with local businesses to ensure maximum tourism revenue in association with paranormal tours.

• Greeted guests, completed check-in and check-out procedures, and maintained accurate reservation records.
• Resolved guest inquiries promptly, delivering attentive service and handling requests with professionalism.
• Coordinated room assignments with housekeeping to support smooth arrivals and departures.
• Processed payments, posted charges, and balanced daily transactions with accuracy.
• Trained new front desk staff on service standards, reservation systems, and guest service procedures.
• Took note of birthdays, anniversaries and special events for each guest to be acknowledged during their stay.
• Formed friendly, professional relationships with returning patrons that allowed for a pleasant environment.
• Worked externally with other departments to coordinate events, including but not limited to, historical tours, etiquette classes, and holiday events (The Overlook Ball, Appalachian ParaCon, holiday parades, Mark Porter’s annual party).
• Developed and utilized a significant knowledge of both local & hotel history.

• Directed daily café operations, ensuring smooth service flow and consistent guest experience.
• Oversaw staff scheduling, training, and performance standards across front-of-house teams.
• Managed inventory controls, ordering, and supplier coordination to maintain product availability.
• Implemented cash handling procedures and reconciled daily sales records for accuracy.
• Facilitated menu refreshments and oversaw all cooking procedures

• Managed admissions, ticketing, and membership transactions using point-of-sale systems.
• Directed guest flow, wayfinding, and exhibit access to support smooth visitor experiences.
• Resolved visitor inquiries, complaints, and service issues with accurate, courteous communication.
• Processed cash, card, and group sales while maintaining balanced daily registers.
• Facilitated field trips, special group tours and educational visits.
• Gave private, detailed tours of the astronomy hall and Hall of Egypt
• Worked in planetarium and telescope operations
• Worked closely with upper events management to coordinate after-hours events, including many documentary film premieres and Museum After Dark events