Adrain Moore
Bassett,VA
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operations Manager
Maximus
10.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Increased production by 300% and improved quality by 50%.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Manager of Operations
Results Companies
02.2016 - 05.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led hiring, onboarding and training of new hires to fulfill business requirements. Lowered attrition by 20%.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics increasing first call resolution by 7%, competing with tenured agents
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Science - Business Management
Capella University
Minneapolis, MN09.2024
Skills
- Business Administration
- Complex Problems Analysis
- Client Relations
- Project Planning
- Microsoft Office Suite Expertise
- Performance Monitoring and Evaluation
- Leadership
- Interpersonal Communications
Timeline
Operations Manager
Maximus
10.2020 - Current
Manager of Operations
Results Companies
02.2016 - 05.2020
Bachelor of Science - Business Management
Capella University