Adrain Stephens
Jacksonville,FL
Summary
Adept at navigating fast-paced environments and negotiating payments. I have overall experience in warehouse,production line and office setting. I leveraged my proficiency in Microsoft 365 and effective communication to recover 93% of debts at G.C. Services. My client-focused approach and knowledge of Fair Debt Collection Laws have consistently enhanced customer satisfaction and operational efficiency at previous employers like United Directories. Top Goal performance driven
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warehouse Assembler
ADM
Valdosta, GA
01.2024 - 10.2024
- Assembled components of products according to instructions and specifications.
- Inspected finished products for quality assurance purposes.
- Performed regular maintenance on machinery and equipment in the warehouse.
- Ensured that all safety regulations were followed while working in the warehouse.
- Lifted, carried and loaded materials into trucks or onto shelves safely.
- Utilized hand tools such as screwdrivers, wrenches. to assemble parts.
Licensed Barber
Just Clips Barershop
Jacksonville, FL
09.2020 - 05.2024
- Provided professional barbering services, such as haircuts, shaves, and trims to customers
- Maintained cleanliness of the shop by sweeping floors and cleaning tools and equipment
- Performed product demonstrations to clients in order to increase sales
Production Worker
Sonoco
Jacksonville, FL
09.2022 - 01.2024
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Operated forklift to move materials and finished products within warehouse.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
Barber Assistant
First Coast Barber Academy
Jacksonville, FL
06.2023 - 12.2023
- Assisted barbers in providing haircuts and styling services to customers
- Performed sanitation duties, such as sterilizing scissors, combs, and clippers between customers
- Greeted customers upon arrival and provided them with refreshments while they waited
- Provided customer service by answering questions about the salon's services
- Checked inventory levels of supplies needed for daily operations and restocked when necessary
- Assisted barber with shampooing client's hair before cut or style
Para Professional Substitute
Horizon Institutes
Jacksonville, FL
08.2022 - 06.2023
- Assisted teachers with lesson plan implementation, providing instruction and guidance to students
- Monitored student behavior and provided positive reinforcement to encourage appropriate conduct
- Assisted with administrative tasks such as filing, copying, data entry, and answering phones
- Collaborated with classroom teacher on the development of instructional strategies that met the needs of diverse learners
- Substituted in classes when teachers were absent, delivering lessons according to pre-planned instructions from the absent teacher
Route Driver
The Doughnut Peddler
Jacksonville, FL
06.2021 - 08.2022
- Delivered goods to customers in a timely and accurate manner
- Ensured all deliveries were properly documented and signed for
- Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs
- Verified accuracy of invoices against delivery receipts
- Loaded trucks with necessary packages prior to departure
- Performed pre-trip inspections on assigned vehicle according to company policy
- Assisted in loading and unloading freight from the truck at various locations throughout the day as needed
Pressure Washer/Street Sweeper Operator
Property Maintenance
Jacksonville, FL
11.2020 - 06.2021
- Performed pressure washing of residential and commercial buildings
- Removed dirt, mildew, and algae from exterior walls
- Cleaned driveways, patios, decks, and sidewalks with pressure washer
- Used appropriate detergents or chemicals as necessary
- Inspected area for any potential hazards before beginning job
- Followed safety protocols while using pressurized water jets
Senior Account Recovery Agent/Customer Service Rep
United Directories
Jacksonville Beach, FL
09.2016 - 05.2019
- Answered incoming calls and established rapport regarding debts
- Facilitated payments to reconcile obligations based on customers financial conditions
- Researched analyzed and settled all customer billing disputes
- Performed skip tracing and updated customer information in the data system
- Achieved recovery of 92% of loaded accounts
- Top Collector/Customer Service Rep, collecting over 3.5 million dollars in 30 months
Collection Specialist
Ally Financial
Jacksonville, FL
03.2016 - 09.2016
- Reviewed Daily Repossession summary
- Assisted customers in setting up payments either over the phone or online
- Helped customers with extension on their accounts
- Performed ship tracers to locate customer
Mortgage Consultant
Bank of America
Jacksonville, FL
05.2015 - 03.2016
- Worked closely with clients and described residential loan, benefits, and features
- Perform escrow analysis and remove private mortgage insurance
- Answered all tax and insurance concerns
- Guided home buyers through the mortgage loan process
- Gather all documents and secure appraisals and titles
Student Loan Programmer
G.C. Services
Jacksonville, FL
04.2013 - 05.2015
- Handles a high influx of in-bound calls pertaining to reconciliations and collections of delinquent accounts
- Process and review non-financial credit information including credit agency reports and public record information
- Recovered 93% of debts assigned by providing win compromise with debtors in financial jeopardy
- Performed skip tracing and maintained collections record and action related to borrower accounts
- Initiate collections calls to major account holders, research, and resolve past due billing issues on account
- Perform administrative functions for assigned accounts and purging the records of clients/debtors
- Processed over $2,500,000 in collections and payments monthly
Sales Associate & Logistics Team Member
TJ Maxx
Valdosta, Georgia
05.2009 - 04.2013
- Responsible for maintaining and stocking $1mil of inventory
- Stock shelves and supplies
- Organized displays, racks, and shelves to maintain a visual appeal of the store
- Greeted customers upon entrance into the store and handled all cash and credit transactions
- Assisted customers over the phone regarding store operations, products, promotions, and orders
- Received and processed cash and credit payments for in store purchases
- Maintained up-to-date knowledge of current sales, promotions, policies, exchanges, and security practices
Education
Associate of Applied Science - HVAC-R
JT Tech
Jacksonville, FL06.2026
Barber Stylist Diploma -
First Coast Barber Academy
Jacksonville, FL01.2020
Diploma - Logistics
Georgia Military College
12.2012
Skills
- Client-focused
- Computer Efficient in MS Word
- Results-oriented
- Proficient in Microsoft 365
- Ability to negotiate payments
- Effective communication
- Knowledge of Fair Debt Collection Laws
- Fast-paced route analyst
Additional Information
Strong background in sales, customer service, purchasing, and inventory. Computer experience on Microsoft Word, Excel, and PowerPoint.
Certification
- Forklift Cerified
Timeline
Warehouse Assembler
ADM
01.2024 - 10.2024
Barber Assistant
First Coast Barber Academy
06.2023 - 12.2023
Production Worker
Sonoco
09.2022 - 01.2024
Para Professional Substitute
Horizon Institutes
08.2022 - 06.2023
Route Driver
The Doughnut Peddler
06.2021 - 08.2022
Pressure Washer/Street Sweeper Operator
Property Maintenance
11.2020 - 06.2021
Licensed Barber
Just Clips Barershop
09.2020 - 05.2024
Senior Account Recovery Agent/Customer Service Rep
United Directories
09.2016 - 05.2019
Collection Specialist
Ally Financial
03.2016 - 09.2016
Mortgage Consultant
Bank of America
05.2015 - 03.2016
Student Loan Programmer
G.C. Services
04.2013 - 05.2015
Sales Associate & Logistics Team Member
TJ Maxx
05.2009 - 04.2013
- Forklift Cerified
Associate of Applied Science - HVAC-R
JT Tech
Barber Stylist Diploma -
First Coast Barber Academy
Diploma - Logistics
Georgia Military College
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