Adraine Hill
Frisco,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Experienced in high volume incoming calls and making outgoing calls. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Quick Check Exxon
Frisco, TX
05.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Guest Experience Associate
Evolve Vacation Rental
Remote
12.2021 - 04.2023
- Attended weekly staff meetings to discuss performance metrics, upcoming promotions.
- Handled incoming phone calls promptly and efficiently directed them accordingly.
- Responded quickly to customer concerns via email or social media platforms.
- Utilized problem solving skills when resolving conflicts between guests or employees.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Collaborated with other team members to maintain high levels of customer satisfaction.
Customer Service Manager
Allstate Insurance Co
Duncanville, TX
01.2019 - 03.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
High School Diploma -
North Garland High School
Garland, TX05-2008
Skills
- Customer Service
- Payment Collection
- POS Systems
- ID Verification
- Product Recommendations
- Product Knowledge
- Complex Problem-Solving
- Daily Reporting
- Guest inquiries
- Time management skills
- Credit and cash transactions
Certification
- Licensed Insurance Agent
Accomplishments
- 2 Excellent customer service awards with Allstate
Affiliations
- Spending time with Bulldog
- reading
Timeline
Cashier
Quick Check Exxon
05.2023 - Current
Guest Experience Associate
Evolve Vacation Rental
12.2021 - 04.2023
Customer Service Manager
Allstate Insurance Co
01.2019 - 03.2021
- Licensed Insurance Agent
High School Diploma -
North Garland High School
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