Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information
Timeline
BusinessDevelopmentManager
Adrea McCormack

Adrea McCormack

Denton,TX

Summary

Accountable and personable customer service representative dedicated to providing quality care and achieving ultimate customer satisfaction, while maintaining a positive attitude. Exhibits a natural ability to establish and maintain excellent communication and relationships with clients. As well as identifying customer needs and delivering effective solutions to all problems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
01.2021 - Current
  • Deliver goods to customers in a timely and efficient manner.
  • Cultivated positive relationships with customers through friendly interactions

MOD/Server Lead

IHOP
01.2022 - 11.2024
  • Managed multiple tables simultaneously for extended periods of time.
  • Kept up-to-date with menu items and available LTO offers.
  • Utilized POS system for order placement.
  • Collaborated with team and back of the house employees to ensure efficient workflow.
  • Trained new hires, as well as, demonstrated my own personal tips and tricks on a successful serving experience.

Customer Service Associate

Hilton Garden Inn Hotel
05.2023 - 09.2023
  • Offered assistance to guests by handling inquiries and addressing concerns.
  • Monitored schedules to stay informed of events taking place within the hotel
  • Ensured operational accuracy by maintaining compliance with established guidelines.

Sales/Customer Service Representative

Bullys Vapor
05.2021 - 01.2022
  • Upheld cleanliness and orderliness of sales floor.
  • Implemented upselling techniques by being knowledgeable of store products
  • Guided new hires through customer service techniques and company standards.
  • Conducted regular stock counts to support inventory management.

Cook/Cashier

Whataburger
03.2019 - 06.2021
  • Managed multiple orders and/or stations simultaneously during peak hours.
  • Maintained cleanliness and adhered to sanitation standards.
  • Collaborated with front-of-house staff to ensure accurate order preparation.
  • Accurately processed orders and managed cash transactions at the register.
  • Managed inventory by monitoring stock levels.

Skating Carhop

Sonic Drive-In
04.2018 - 03.2019
  • Processed orders with precision using POS system.
  • Coordinated closely with kitchen staff for efficient food order delivery to customers.
  • Completed cash handling tasks accurately.
  • Managed customer complaints with promptness and professionalism.

Education

Highschool Diploma - Basic

Billy Ryan High School
Denton, TX
05.2020

Skills

  • Inquisitiveness
  • Attentiveness
  • Analytical thinking
  • Punctuality
  • Dedication

Certification

  • Food Handler Certification
  • Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Additional Information

Customer Service / Associate, Team Management, Restaurant Experience / Hostess & Serving, Kitchen / Cooking experience, Hotel Experience / Hospitality, Food Service/ Safety / Prep, Cashier/ Cash Handling, Fast-pace work environments, Cleaning / Housekeeping, Dishwashing, Delivery Driver, Retail Sales / Upselling, Inventory Management, POS System Function, Microsoft Office / Excel / Word familiarity, Typing / Computer Operation

Timeline

Customer Service Associate

Hilton Garden Inn Hotel
05.2023 - 09.2023

MOD/Server Lead

IHOP
01.2022 - 11.2024

Sales/Customer Service Representative

Bullys Vapor
05.2021 - 01.2022

Delivery Driver

DoorDash
01.2021 - Current

Cook/Cashier

Whataburger
03.2019 - 06.2021

Skating Carhop

Sonic Drive-In
04.2018 - 03.2019

Highschool Diploma - Basic

Billy Ryan High School

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Adrea McCormack