Summary
Overview
Work History
Education
Skills
Community Leadership Experience
Timeline
Generic

Adreana Robertson

Houston,TX

Summary

Dedicated professional with extensive experience in conflict resolution and operational strategy. Proven track record of enhancing company success through effective team leadership and revenue growth initiatives. Recognized for high productivity and efficient task completion in management roles. Strong communication and problem-solving skills drive organizational goals forward.

Overview

6
6
years of professional experience

Work History

Management Trainee

Enterprise Mobility
Houston, TX
02.2025 - Current
  • Optimized fleet and resource utilization, reducing idle time, and operational costs.
  • Supported revenue growth through effective account management and customer engagement.
  • Improved routing efficiency by identifying bottlenecks and implementing cost-saving strategies.
  • Managed customer accounts, billing, and service inquiries with professionalism and accuracy.
  • Conducted market research to identify new business opportunities.

Director of Employee Relations & Care

Chick-fil-A
Houston, TX
09.2024 - 02.2025
  • Designed and led initiatives to improve team well-being, retention, and engagement.
  • Built inclusive culture through mentorship, wellness programs, and recognition events.
  • Tracked program effectiveness using employee satisfaction and retention metrics.
  • Facilitated interdepartmental communication to enhance operations and collaboration.

Operations Team Leader

Chick-fil-A
Houston, TX
01.2021 - 09.2024
  • Supervised and coached team members, ensuring alignment with company standards.
  • Oversaw financial operations, including cash handling, and shift balancing.
  • Reduced turnover and improved team performance through proactive leadership and training.
  • Trained new team members on company policies and procedures.

Store Team Member

Chick-fil-A
Houston, TX
07.2019 - 01.2021
  • Consistently exceeded service benchmarks while delivering exceptional customer experiences.
  • Trained staff on engagement strategies to elevate customer satisfaction levels.
  • Assisted management in achieving sales and customer satisfaction objectives.

Education

Bachelor of Business Administration (BBA) - Business Management

Houston Christian University
Houston, TX
12.2024

Skills

  • Leadership and team development
  • Operations and logistics management
  • Conflict resolution and problem solving
  • Customer service excellence
  • Financial oversight and budgeting
  • Data tracking and analysis

Community Leadership Experience

  • Youth Intern Leader, Open Door Ministries, Denver, CO, May 2023-August 2023, Led service initiatives addressing homelessness; coordinated food bank and outreach efforts.
  • Vice President / Treasurer, Women in Business, Houston, TX, 2023-2024, Organized food drives and professional development events (resume workshops, interview prep).
  • Volunteer, Enterprise Mobility – KIDS INC, Supported meal preparation programs for underprivileged youth.

Timeline

Management Trainee

Enterprise Mobility
02.2025 - Current

Director of Employee Relations & Care

Chick-fil-A
09.2024 - 02.2025

Operations Team Leader

Chick-fil-A
01.2021 - 09.2024

Store Team Member

Chick-fil-A
07.2019 - 01.2021

Bachelor of Business Administration (BBA) - Business Management

Houston Christian University

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