Adrean N Brown
Spring,TX
Summary
Knowledgeable and results driven Assistant Center Manager with demonstrated record of success in driving improvements to diverse areas. Well-versed in managing compliance requirements, improving productivity and reducing costs. Looking for new growth-oriented position with a progressive company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
CSL Plasma
Houston, TX
08.2020 - Current
- Assisted customers with account setup, billing inquiries, and technical support.
- Trained new staff on company policies and procedures related to customer service.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations relating to customer service operations.
- Maintained accurate records of all customer interactions using CRM software systems.
- Conducted regular meetings with staff to address any issues or concerns regarding their work environment or job duties.
- Motivated and led team members to work together to achieve targets.
- Analyzed quarterly reports and created operational development plans.
- Supervised daily activities and performance of up to 46 regular employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines, and assigned team members specific duties.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Managed day-to-day operations of a high-volume plasma center, including staffing, scheduling, budgeting, inventory control and customer service.
- Resolved conflicts between customers and staff members in a professional manner.
- Recruited new employees by conducting interviews and orientations for new hires.
- Analyzed financial data related to the center's operations such as expenses, profits and losses.
- Evaluated job performances of team members regularly through feedback sessions and assisted them in achieving goals set by the organization.
- Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
Machine Technician
CSL Plasma
Houston, TX
02.2017 - Current
- Installed, calibrated, and adjusted machine components to ensure proper operation.
- Monitored the condition of machinery to identify potential problems or issues.
- Replaced worn parts on machines using hand tools such as wrenches and pliers.
- Trained new employees on the safe use of machinery and equipment.
- Cleaned and lubricated machine parts to prevent corrosion or breakdowns.
- Provided technical advice regarding repairs, modifications, and upgrades of existing machinery.
- Ensured that all machines were properly labeled with warning signs prior to operation.
- Analyzed machine error messages and diagnostic test, diagnosed and repaired machine malfunctions and problems to minimize downtime.
- Calibrated machine parts and ran diagnostic tests to confirm system functionality and accuracy.
- Entered codes and instructions to program computer-controlled machinery.
Trainer
CSL Plasma
Houston, TX
01.2012 - Current
- Provided feedback on employee performance based on observed results during training sessions.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Created tests, exercises and role-plays for courses to verify competency.
- Selected and assigned instructors to conduct training.
- Traveled to other company locations to assist in training for large onboarding groups.
Management Trainee
CSL Plasma
Houston, TX
01.2019 - 04.2020
- Assisted with the development of new policies and procedures for daily operations.
- Provided on-the-job training to new employees in accordance with company standards.
- Collaborated with senior management to ensure successful implementation of projects.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Implemented process improvements that increased efficiency within the organization.
- Evaluated employee performance against established goals and objectives.
- Facilitated communication between departments to ensure efficient workflow processes.
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Supported staff training, development and evaluation.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Quality Specialist
CSL Plasma
Houston, TX
12.2017 - 01.2019
- Maintained quality control systems for production processes.
- Prepared reports on product defects to identify trends in quality issues.
- Monitored supplier performance to ensure parts met company specifications.
- Maintained records of test results, QC and QA activities, and related documents.
- Documented daily inspection results and reported any discrepancies or problems immediately.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Identified performance trends to conduct gap analysis, contributing to learning solutions and support.
- Received and inspected raw materials.
- Calibrated, validated or maintained laboratory equipment.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Group Leader
CSL Plasma
Houston, TX
02.2017 - 12.2017
- Provided assistance with conflict resolution among team members.
- Maintained a high level of communication between group members and other departments.
- Motivated teams to reach their highest potential by setting achievable goals.
- Adhered to safety regulations while leading staff.
- Worked with other group leaders to identify and resolve issues between teams.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Used daily system logs to document production information, discussing issues with management.
- Monitored production line, watching for pile-ups or jams.
- Set up and operated production machinery according to specific standards and protocols of company.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Senior Medical Receptionist
CSL Plasma
Houston, TX
04.2016 - 02.2017
- Greeted patients and visitors in a professional manner.
- Straightened up waiting room to maintain neat and organized space.
- Ensured that all patient information was kept confidential at all times in accordance with HIPAA regulations.
- Adhered strictly to safety protocols while performing duties within the clinic environment.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Medical Receptionist
CSL Plasma
Lansing, MI
12.2010 - 04.2016
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Team Leader
McDonald's
Lansing, MI
02.2008 - 03.2011
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC02.2025
High School Diploma -
J.W. Sexton High School
Lansing, MI06.2010
Skills
- Operations Oversight
- Staff Leadership
- Financial Reporting
- Data Analysis
- Facility Maintenance
- Inventory Management
- Operations Management
- Employee Development
- KPI Tracking
- Performance Evaluations
- Payroll Administration and Timekeeping
- Scheduling
- Decision-Making
- Equipment Inspection
- Maintenance and Repairs
- Component Replacement
- Issue Resolution
- Risk Management
- Safety Procedures
- Quality Improvements
- Verbal and Written Communication
- Customer Service
Certification
- CPR certified through American Heart Association
Timeline
Assistant Center Manager
CSL Plasma
08.2020 - Current
Management Trainee
CSL Plasma
01.2019 - 04.2020
Quality Specialist
CSL Plasma
12.2017 - 01.2019
Machine Technician
CSL Plasma
02.2017 - Current
Group Leader
CSL Plasma
02.2017 - 12.2017
Senior Medical Receptionist
CSL Plasma
04.2016 - 02.2017
Trainer
CSL Plasma
01.2012 - Current
Medical Receptionist
CSL Plasma
12.2010 - 04.2016
Team Leader
McDonald's
02.2008 - 03.2011
BBA - Business Administration And Management
Strayer University
High School Diploma -
J.W. Sexton High School