
Accomplished with a proven track record in operations management and team development. Excelled in enhancing customer service through effective work planning and regulatory compliance. Skilled in Microsoft Office, demonstrating strong leadership and communication abilities. Achieved significant improvements in staff performance and operational efficiency.
Responsible for assisting in orients, training, assigning and directing the work of employees. Addressed complaints and resolved problems through or in the absence of the Director and our assistant director. Monitored the quality of the work to ensure that department and hospital standards were met. Made daily inspections of all areas within the hospital. Observed and coached employees daily to identify potential problems, promote team building, and efficiently manage. Provide staff education and continuous training.
Was my responsibility to assist the managers in training new associates, making sure associates had the tools to do their job successfully, cleaned and sanitized patient areas.