Adreanna Renova
Rialto,CA
Summary
Motivated candidate seeking opportunity as Customer Service and Administrative Assistant, emphasizing proficiency in client relations and organizational tasks
Overview
2023
2023
years of professional experience
Work History
- Ensure transactions are properly recorded and entered the computerized database
- Stocked shelves and assist customers with merchandise selection
- Provided customers fast, friendly, and efficient service while managing potential customers on the telephone as well as in guest at the front desk
- Handled cash, checks and coins, prepared cash for daily bank deposits
- Communicate well with different personalities, serve guest and clients with warmth and diplomacy, resolved customer issues efficiently and professionally
- Operated desktop computer to compose and edit correspondence and memoranda from written and verbal directionprepared transcripts, using MS Word
- Answered phones and answered any questions regarding equipment maintenance schedules.
- Clean and stock bathrooms, wash tubs, shower walls, countertops and mirrors
- Clean floors, vacuum, sweep, dust, mop, and shampoo carpets using cleaning equipment
- Empties wastebaskets and clean ashtrays and transport trash to disposal area
Customer Service Representative
Blue Cross and Blue Shield
Los Angeles, CA
2023 - 2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients in navigating insurance options, ensuring clarity and understanding of policies.
- Documented customer interactions accurately in CRM system for improved service delivery.
- Collaborated with team members to enhance customer support processes and workflows.
- Monitored customer feedback to identify trends and recommend improvements to services.
Eligibility Specialist
Automated Health
Rancho Cucamonga, CA
2022 - 2023
- Evaluated client eligibility for healthcare programs, ensuring compliance with regulatory standards.
- Processed applications and maintained accurate records within eligibility management systems.
- Collaborated with team members to streamline application review processes, enhancing overall efficiency.
- Responded to inquiries regarding program requirements, providing clear and accurate information to clients.
- Conducted regular audits of client files to ensure data integrity and accuracy in reporting.
Cashier
McDonalds
California
07.2019 - 03.2022
Cashier
Hawaiian BBQ
California
02.2019 - 06.2019
Cashier
Rue 21 Hemet
California
04.2018 - 11.2018
Education
High School Graduate - undefined
Alessandro High School
California01.2019
Skills
Advanced Microsoft software usage
Word processing Spreadsheet management Presentation software Email communication
G Suite productivity tools
Presentation software and spreadsheets Document management systems Email communication tools Online collaboration platforms
Email organization
Effective communication and attentive listening
Client consultation on insurance
High-volume call handling
Summary of Qualifications
- Excellent ability to handle a variety of customer service administrative tasks
- Skilled with telephone and front desk reception in high volume environment
- Good team player and interpersonal skills to complete daily assignments as directed
- Work history has demonstrated a high level of dependability with a strong work ethic
Timeline
Cashier
McDonalds
07.2019 - 03.2022
Cashier
Hawaiian BBQ
02.2019 - 06.2019
Cashier
Rue 21 Hemet
04.2018 - 11.2018
High School Graduate - undefined
Alessandro High School
Customer Service Representative
Blue Cross and Blue Shield
2023 - 2024
Eligibility Specialist
Automated Health
2022 - 2023