Adreeana Eisland

I have communicated with physicians to facilitate clinical requests, registered, scheduled, checked in patients with accurate use of MEDITECH electronic record system, received prioritized calls, faxed patient requests, routing information promptly to relevant recipients, scanned medical records, processed release of Information forms.

Previously, I resolved customer grievances by working with my team to develop innovative solutions. My job responsibilities have also included determining service charges, collecting payments, and arranging billing. Moreover, I have fostered strong relationships with current clients by providing them with guidance, information, and support.

I have experience in assisting customer service representatives to defuse escalated issues working directly with customers to support resolution. I also take pride in cultivating customer-centric atmosphere by efficiently addressing customer concerns and providing timely accurate information.

In my role, I reviewed billing statements to confirm accurate diagnostic codes and detected coding errors. I also resolved payment disputes between insurance companies and patients. Additionally, I ensured compliance with HIPAA regulations by maintaining the confidentiality of all patient information.