Adreiana Inthirath
Murfreesboro,TN
Summary
Looking to enhance my knowledge and skills in a job that offers challenges and opportunities. Knowledgeable and dedicated customer service professional with extensive experience. Reliable team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Moeller Precision Tool
07.2021 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Machine Operator
CPI Card Group
03.2020 - 06.2021
- Set up and adjusted equipment and properly configured machines for daily operation.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Proved successful working within tight deadlines and a fast-paced environment.
Fulfilment/Customer Service Representative
Craftables
05.2017 - 02.2020
- Delivered prompt service to prioritize customer needs.
- Preformed data entry.
- Scanned documents, printing files, and creating work orders.
- Responded to customer requests for products, services, and company information.
- Kept track of customer orders from various stores.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Ringgold High School
Ringgold, GA05.2016
Skills
Key Strengths:
- Quick learner
- Energetic work attitude
- Adaptive team player
- Strong communication skills
- Customer service (5 years)
- Client focus
Additional Expertise:
- Technical support
- Excellent organization skills
- Great telephone etiquette
- Well-versed in preforming reception, filing, mail management, typing, maintaining schedules, and calenders
Timeline
Customer Service Representative
Moeller Precision Tool
07.2021 - Current
Machine Operator
CPI Card Group
03.2020 - 06.2021
Fulfilment/Customer Service Representative
Craftables
05.2017 - 02.2020
High School Diploma -
Ringgold High School
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