Adreianna Appleton
Antioch
Summary
Customer service expert with strong active listening and critical thinking abilities. Proven track record in building positive relationships to enhance medical safety and drive business growth. Skilled in medical terminology, HIPAA compliance, and preparing medical equipment for various settings. Demonstrated capability in inventory management and sterilization techniques, contributing to improved patient care and operational efficiency.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Delivery Driver
Amplio
Oakley
04.2024 - 04.2025
- Delivered packages efficiently across assigned routes in urban and suburban areas.
- Ensured vehicle safety and compliance through regular inspections and maintenance checks.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Handled merchandise in accordance with product handling standards.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Accounts Management
United States Department of Treasury I.R.S.
Oakland
01.2023 - 04.2024
- Overseeing business accounts, assisting taxpayers with any problems or discrepancies that they may face or come across. Resolving missing payments, filing and notice issues, and facilitating the resolution of examination and collection issues.
- Insuring to keep taxpayer information private and safe.
Front Desk Receptionist
Comfort Inn by Choice Hotels
Antioch
01.2021 - 11.2022
- Assist with guest check in cash handling maintaining work space and entrance.
- Answering phones for partners and guests in a professional manor.
- Communicating with house keeping and logging all necessary paperwork at the beginning and end of the shift at hand.
CSR - Customer Service Representative
Conduent
San Francisco
04.2019 - 01.2021
- Receive and Output calls in regards to company accounts.
- Handling important information and transactions while giving top notch customer support.
- Creating and maintaining customer accounts.
- Making payments giving insight and instructions on how our company works website and materials.
Education
Some college - Pharmacy Technician
City College of San Francisco
San Francisco, CA01.2026
High School Diploma -
Deer Valley High School
Antioch, CA06-2013
Some College (No Degree) - Sterile Processing Tecchnician
Contra Costa Medical Career College
Antioch, CASkills
- Receptionist
- Data Entry
- Scheduling
- Filing
- Pharmacy Technician Experience
- Conflict management
- HIPAA
- Medical Terminology
- Customer Service
- Call Center
- CSR
- Customer Support
- Inventory management
- Low-temperature sterilization
- Ultrasonic cleaning
- Steam sterilization
- Supply replenishment
- Assembling case carts
- OSHA regulations compliance
- Tray preparation
Certification
Pharmacy Technician Certification, 08/01/20, Present
Personal Information
Authorized To Work: US
Timeline
Delivery Driver
Amplio
04.2024 - 04.2025
Accounts Management
United States Department of Treasury I.R.S.
01.2023 - 04.2024
Front Desk Receptionist
Comfort Inn by Choice Hotels
01.2021 - 11.2022
CSR - Customer Service Representative
Conduent
04.2019 - 01.2021
Some college - Pharmacy Technician
City College of San Francisco
High School Diploma -
Deer Valley High School
Some College (No Degree) - Sterile Processing Tecchnician
Contra Costa Medical Career College