Adrena Johnson
ELLENWOOD,GA
Summary
Dynamic professional with proven expertise in customer satisfaction and complaint resolution, honed at Wal-Mart Supercenter. Excelled in fraud detection and multitasking, significantly enhancing service delivery and efficiency. Demonstrated adaptability and professionalism, achieving high approval rates in loan processing and customer service metrics. Committed to upholding compliance and ethics, with a track record of improving customer experience and resolving complex issues.
Overview
12
12
years of professional experience
Work History
Money Center Associate
Wal-Mart Supercenter
11.2021 - Current
- Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
- Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Loaded customer credit cards and signed up new customers for card programs.
- Processed loan applications, verifying necessary documentation for successful approval rates.
- Performed various money center services to customers.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures, and requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Sam's Club
06.2013 - 10.2021
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
GED -
North Miami High School
North Miami, FL06-2014
Skills
- Professionalism and ethics
- Fraud detection skills
- Conflict resolution
- Complaint resolution
- Customer assistance
- Compliance awareness
- Payment processing
- Money transfers
- Bill payment
- Wire transfers
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
- Customer satisfaction
Timeline
Money Center Associate
Wal-Mart Supercenter
11.2021 - Current
Customer Service Representative
Sam's Club
06.2013 - 10.2021
GED -
North Miami High School
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