Adrene Davis
Kansas City,MO
Summary
Dynamic professional with a proven track record while simultaneously working at Home Depot and Commerce Bank, excelling in customer service, attention to detail and teamwork.
Recognized for enhancing customer satisfaction through effective problem-solving and fostering positive relationships with contractors.
Skilled in training and mentoring, with a strong commitment to operational excellence and continuous improvement. Adaptable and detail-oriented, ensuring efficient workflows and team productivity.
Overview
15
15
years of professional experience
Work History
P.A.S.A.
Home Depot
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Sales Associate
Home Depot
01.1992 - 12.2004
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and repeat business.
- Developed strong relationships with customers, resulting in increased loyalty and satisfaction ratings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Supervisor
Commerce Bank
01.1992 - 12.2004
- Oversaw team operations of Approximately 30 clerks, ensuring adherence to quality protocols and operational standards.
- Coordinated scheduling to optimize resource allocation and meet project deadlines.
- Developed training materials to enhance employee knowledge of tools and equipment usage.
- Fostered a collaborative team environment, encouraging open communication among staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Trained and mentored new employees on company policies and best practices.
- Evaluated performance metrics to identify areas for improvement and provide feedback.
Education
Associate of Arts - Liberal Arts
L.A.T.T.C.
Los Angeles, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to Detail is great
Timeline
P.A.S.A.
Home Depot
05.2022 - Current
Sales Associate
Home Depot
01.1992 - 12.2004
Supervisor
Commerce Bank
01.1992 - 12.2004
Associate of Arts - Liberal Arts
L.A.T.T.C.