Adrenna Johnson
Ellenwood,GA
Summary
A highly energetic and passionate Talent Acquisition Partner with a diverse background in strategic sourcing, staffing, team management, and human resources. Facilitated the interviewing and onboarding of more than 30 new employees daily in a high-volume setting. Over 20 years of professional experience in administration and customer service roles. Specialize in quality, efficiency, and process optimization with a passion for helping employers recruit, develop, and retain top talent.
Overview
14
14
years of professional experience
Work History
Sr. Recruiter
Delta Air Lines Via AMS
Hapeville, GA
07.2023 - Current
- Evaluates applicant credentials and conducted initial interviews and pre-screening assessments for over 45 Pilot and Flight Attendant candidates weekly.
- Strategize different ways to build talent pipelines and execute tactical research, referral generation, events, and sourcing campaigns.
- Find, engage, and activate passive candidates through the use of LinkedIn and alternative search techniques.
- Proactively recommend and drive process improvements that impact candidate identification and engagement.
Team Lead Recruitment Administration
Delta Air Lines Via AMS
Hapeville, GA
10.2022 - 07.2023
- Responsible for day-to-day operations of a team of 12 who supported Flight Attendant hiring event day for 124 candidates daily.
- Determined applicant qualifications by interviewing applicants, analyzing responses, and comparing qualifications to job requirements.
- Informed applicants about job responsibility, designation, compensation & benefits, work schedules & working conditions, company policies, promotional opportunities & other related information.
- Built strong relationships with customers through positive attitude and attentive response.
- Responded to inquiries from candidates and managers about recruitment activities and the status of job vacancies so that interested parties are kept informed without compromising the organization's standards of privacy and confidentiality.
- Formulated interview schedules, filled reports of candidates' status, and maintained resume database.
- Managed employee schedules, accepted time off requests, and found coverage for short shifts.
- Evaluated employee skills and knowledge and regularly trained and mentored individuals with lagging skills.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Trained new team members by relaying information on company procedures and safety requirements.
Talent Acquisition Coordinator
Delta Air Lines Via AMS
Hapeville, GA
06.2021 - 04.2022
- Managed various administration activities, including candidate inquiries, document verification, background checks, onboarding, and proctoring assessments during live hiring events.
- Maintained applicant tracking system (Avature), ensuring all notes and candidate history were captured.
- Collaborated with hiring managers to determine job requirements and understand departmental needs and provided regular updates.
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
- Scheduled interviews for hiring managers with complex schedules.
- Evaluated over 40 candidates weekly during onsite hiring event activities.
- Troubleshoots client issues and requests during the pre-employment process.
- Improves candidates' experience by addressing all needs before, during, and after live hiring events.
Customer Experience Manager/HR Assistant Manager
Sophistiplate
Atlanta, GA
01.2021 - 04.2021
- Organized employee engagement programs, employee safety, and welfare programs for over 30 employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Assisted Controller in implementing employee of the month and peer recognition program.
- Assisted with the update and implementation of the employee manual.
- Recruited and onboarded new hires and upheld confidentiality.
Customer Solutions Specialist
Delta Air Lines
Hapeville, GA
12.2010 - 08.2020
- Resolved complex escalated issues over the phone and via email with at least 20 customers daily.
- Delivered excellent customer service, resulting in a consistent 95% personal Net Promoter Score.
- Forged and nurtured impactful customer relationships to cultivate loyalty, boosting customer retention by 15%.
- Achieved and consistently exceeded quota metrics through extensive product and service knowledge, time management, and organizational skills.
- Trained over 100 and trained specialists at new engagement centers.
Human Resources Intern
ManorCare Rehab Center-Decatur
Decatur, GA
06.2015 - 10.2015
- Helped with employee record keeping, including unemployment, I-9 forms, to support compliance procedures with the highest level of confidentiality.
- Conducted background checks on more than ten candidates daily.
- Supported human resources staff with onboarding over 20 employees and coordinated four monthly new hire orientations.
SkyMiles Sales & Service Representative
Delta Air Lines
Hapeville, GA
11.2009 - 12.2010
- Managed domestic/international bookings and service for reservations, ensuring DOT regulatory compliance for Fortune 500 organization.
- Played key role in the company, going from 6th to 2nd place for fewer customer complaints in 2 years with JD Power.
- Generated over 500,000 in revenue in reservations up sales quarterly.
- Maintained a high-quality assurance score of 98-100% throughout my tenure.
Education
Master of Science - Human Resources Management
Troy University
Troy, AL10.2023
Bachelor of Science - Integrative Studies/Business Administration
Clayton State University
Morrow, GA12.2016
Skills
- Talent management
- Contract Negotiation
- Customer service
- Candidate Sourcing
- Organizational Development
- File and records management
- Placement & onboarding
- Social media recruiting tools
- Client relationship management
- Problem-Solving
- Cultural Awareness
Certification
AIRS Professional Recruiter Certification, May 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Recruiter
Delta Air Lines Via AMS
07.2023 - Current
Team Lead Recruitment Administration
Delta Air Lines Via AMS
10.2022 - 07.2023
Talent Acquisition Coordinator
Delta Air Lines Via AMS
06.2021 - 04.2022
Customer Experience Manager/HR Assistant Manager
Sophistiplate
01.2021 - 04.2021
Human Resources Intern
ManorCare Rehab Center-Decatur
06.2015 - 10.2015
Customer Solutions Specialist
Delta Air Lines
12.2010 - 08.2020
SkyMiles Sales & Service Representative
Delta Air Lines
11.2009 - 12.2010
Master of Science - Human Resources Management
Troy University
Bachelor of Science - Integrative Studies/Business Administration
Clayton State University
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