Adrese Moore
Security and Customer Service Professional
Seattle,WA
Summary
Accomplished Security Specialist with a proven track record at ABM, SIS, AUS, and Securitas Security Services USA. Adept in public-facing customer service roles and proficient in Microsoft Office Suite. Excelled in safeguarding assets and personnel, significantly enhancing security protocols. Skilled in de-escalation techniques and emergency response, ensuring safety and minimizing risks.
Overview
11
11
years of professional experience
Work History
Metro Transit Security Dispatcher
Securitas
Seattle, WA
07.2024 - Current
- Monitored and tracked the locations and activity of Transit Security Officers during and prior to my shifts.
- Documented incoming information during urgent and emergency situations for use in later report writing and legal reference.
- Gained proficiency in the use of the OmniGo software's dispatcher functionality.
- Received training in transit-critical courses mandated by federal, state, and county agencies.
Security Specialist, Corporate Account
Securitas Security Services USA
01.2023 - Current
- Interacted with corporate employees to assist with needs and direct as needed.
- Protected corporate assets from theft and unauthorized access.
- Provided monitored escorts to vendors while they accessed highly secure areas.
- Assisted building maintenance team with monitoring and reporting any hazards or damage to building.
- Monitored access of building spaces both public and non-public.
- Maintained control of building access points
- Responded to and investigated cause of alarms
Security Specialist, Corporate Account
Allied Universal
07.2019 - 01.2023
- Interacted with corporate employees to assist with needs and direct as needed.
- Lead team of specialists in primary building location remote from main campus.
- Acted as liaison between client, engineering, external security, and internal security teams.
- Suggested and implemented several changes to policy and operations of building to ease workflow of client while maintaining security of building.
- Provided protection for corporate assets from theft and unauthorized access.
- Monitored property of client employees on premises in spaces accessible to public
- Provided monitored escorts to vendors while they accessed highly secure areas
- Assisted building maintenance team with monitoring and reporting any hazards or damage
- Monitored access of building spaces both public and non-public.
- Maintained control of building access points
- Responsible for personal Daily Activity Report
- Responded to and investigated cause of alarms
- Assisted in construction and opening phases of several buildings.
- Provided on the job training for new Specialists
Security Specialist, Corporate Account
Security Industry Specialists
07.2015 - 07.2019
- Interacted with corporate employees to assist with needs and direct as needed.
- Provided protection for corporate assets from theft and unauthorized access.
- Monitored property of client employees on premises in spaces accessible to public
- Provided secure package and delivery collection for client employees after hours
- Provided monitored escorts to vendors while they accessed highly secure areas
- Assisted building maintenance team with monitoring and reporting any hazards or damage
- Monitored access of building spaces both public and non-public.
- Maintained control of building access points
- Responded to and investigated cause of alarms
- Responsible for personal Daily Activity Report
- Assisted in construction and opening phases of several buildings.
- Provided on the job training for new Specialists
Security Officer
ABM Security
08.2013 - 07.2015
- Security monitoring of public areas and back rooms of 339,000 sq ft building including regular documented roves.
- Customer service interactions with public as extension of concierge desk including various forms of interaction Worked alongside engineering team to insure building remained well maintained
- Operated dispatch for teams of five to six officers and maintained building Daily Activity Report
- Performed crowd management during public events.
- Maintained positive rapport with tenants
- Provided supplementary security and loss prevention for tenant spaces when appropriate.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions
- Responded effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss
- Trained new Security Officers in company policies, ensuring consistent knowledge across team and adherence to established procedures
Education
No Degree - English
Jackson State University
Jackson, MS 05.2001 -
High School Diploma -
West Springfield High School
Springfield, VA 09.2003 - 2007.06
Skills
Public Facing Customer Service
Timeline
Metro Transit Security Dispatcher
Securitas
07.2024 - Current
Security Specialist, Corporate Account
Securitas Security Services USA
01.2023 - Current
Security Specialist, Corporate Account
Allied Universal
07.2019 - 01.2023
Security Specialist, Corporate Account
Security Industry Specialists
07.2015 - 07.2019
Security Officer
ABM Security
08.2013 - 07.2015
High School Diploma -
West Springfield High School
09.2003 - 2007.06
No Degree - English
Jackson State University
05.2001 -
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