Summary

Overview

Work History

Education

Skills

Timeline

Adrey Ortiz

Round Rock

Summary

Dynamic professional with extensive experience at St. David's HealthCare, specializing in customer service and conflict resolution. Proven ability to manage complex tasks with precision and attention to detail. Recognized for improving patient experiences and promoting team collaboration, consistently achieving outstanding results in high-pressure settings.

Overview

years of professional experience

Work History

Server

Chilis's Bar and Grill

Pflugerville

08.2023 - Current

Efficiently managed 10 tables during peak hours, showcasing exceptional multitasking skills.
Collaborated with kitchen staff to ensure timely and accurate food order delivery.
Tailored menu recommendations to align with customer preferences and dietary restrictions.
Maintained cleanliness in dining area by clearing tables and sanitizing surfaces.
Accurately handled cash transactions using POS system while balancing cash drawer.
Adhered to food safety regulations to protect customer health.
Communicated with team members to optimize table assignments and seating arrangements.
Resolved customer complaints swiftly to enhance overall dining experience.

Virtual Assistant

Stay Nixon

Remote

08.2022 - 11.2023

Managed guest reservations through booking platforms, including Hostaway, Airbnb, and VRBO.
Handled guest concerns and complaints to ensure satisfaction.
Communicated with cleaning team regarding assignments for optimal turnover.
Oversaw booking calendars for Airbnb, VRBO, and Hostaway to maintain accuracy.
Processed guest billing efficiently and accurately.
Registered guest parking in digital parking pass system.
Coordinated with property management to address maintenance issues promptly.
Responded to emails and phone calls from customers to provide timely assistance.

HIM Specialist/ Birth Registrar

St. David's HealthCare

05.2021 - 06.2022

Interacted with parents to collect and document birth information
Reviewed patients' medical records and other resources as needed to obtain required birth information
Certified in Acknowledgment of Paternity with Texas Attorney General's Office
Provided parents with appropriate documents needed to obtain birth records for new born child
Ensured patients medical records are accurate and complete in a timely manner
Maintained organization of discharged patients fetal monitor strips
Scheduled storage pick up with Iron Mountain for complete fetal monitor storage boxes
Picked up discharged patient documents thru out the hospital
Maintained supplies of informational packets needed for new born records
Processed any expenses via Concur
Assisted patients in collecting data to obtain Medical records via Ciox
Faxed and or email data to Ciox to obtain patients medical records
Communicated with nursing staff on any special needs or concerns of patients
Communicated with a translator via video or phone conference when needed to translate information to a patient

Front Desk Manager

Austin Kids Retreat

Austin

12.2019 - 05.2021

Greeted and welcomed parents and children, ensuring a positive first impression.
Assisted teachers with child care tasks to promote efficient classroom operations.
Ensured safety of children and staff through strict adherence to protocols.
Charged qualified families upon departure, managing financial transactions accurately.
Posted end-of-day charges for children, maintaining precise financial records.
Managed daily calendar for drop-in students, optimizing scheduling efficiency.
Conducted facility tours for interested families, showcasing available services.
Communicated daily reports to Director, ensuring transparency and accountability.

Front Desk Agent

Doubletree By Hilton

San Jose

08.2011 - 10.2019

Managed online, phone, and in-person room reservations to maximize occupancy rates.
Welcomed guests, checked in clients, and distributed room keys while outlining hotel amenities.
Processed customer payments efficiently to maintain financial accuracy.
Addressed guest issues and complaints promptly to enhance overall satisfaction.
Provided information on local amenities and attractions to enrich guest experiences.
Collaborated with staff to ensure guest rooms met hotel standards and addressed special requests.
Arranged specialized services for VIP customers to elevate their stay.
Coordinated shuttle services to and from airport for seamless guest transportation.

Receptionist

Cepheid

Sunnyvale

02.2013 - 01.2015

Greeted and registered guests upon arrival to ensure smooth onboarding.
Answered all incoming calls, addressing inquiries and providing information.
Redirected calls appropriately and took accurate messages for follow-up.
Monitored supplies and equipment usage to maintain operational efficiency.
Issued access badges for new employees and replaced lost or forgotten badges.
Prepared new hire packets to facilitate seamless employee integration.
Managed meeting room calendars via Google Calendar for optimal scheduling.
Coordinated with department heads on recurring meetings to ensure accuracy.