Adri Diaz
Wakefield,MA
Summary
Friendly with four years of experience carrying out administrative and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
2
2
years of professional experience
Work History
Phone Receptionist
Revive Counseling And Wellness Center
06.2023 - 01.2024
- Routed incoming mail and messages to relevant personnel without delay
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Organized phone system updates, ensuring optimal performance for seamless call management.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
- Confirmed appointments, communicated with clients, and updated client records.
Planogram Team Member
Target
09.2022 - 05.2023
- Utilized paper, fabric and props to create displays.
- Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Streamlined merchandise flow by organizing backroom storage areas for easy access during restocking processes.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Sustained effective communication with supervisors regarding progress updates, challenges faced during projects, and potential solutions for improved performance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Barista
Starbucks
08.2021 - 07.2022
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Followed exact recipes for mixing and preparing beverage and food items..
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Implemented employee training programs to improve overall knowledge of coffee products and brewing techniques among staff members.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Used POS system to accurately enter orders and process payments.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
Some College (No Degree) - Psychology
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Wakefield Memorial High School
Wakefield, MA06.2021
Skills
- Document Management
- Data entry proficiency
- Payment Processing
- Relationship Building
- Strong organizational skills
- Customer Service
- Scheduling
- Punctual and Reliable
- Computer Proficiency
- Call Answering and Routing
Timeline
Phone Receptionist
Revive Counseling And Wellness Center
06.2023 - 01.2024
Planogram Team Member
Target
09.2022 - 05.2023
Lead Barista
Starbucks
08.2021 - 07.2022
Some College (No Degree) - Psychology
Bunker Hill Community College
High School Diploma -
Wakefield Memorial High School
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