Hiking
Adria Cruz
Travel Advisor/Bartender
Cashmere,WA
Overview
25
25
years of professional experience
Work History
Travel Advisor
AAA Washington
Wenatchee
06.2019 - 10.2020
- Knowledge of ticketing reservations and making any necessary changes and amendments as plans changed or canceled
- Exceeded annual sales goals without errors
- Implemented new cruise questionnaire for all new travel advisor hires
- Researched and obtained competitive rates, utilizing knowledge of preferred supplier/vendor programs
- Attained worldwide geographical knowledge with keen attention to detail
- Kept personal and credit card information secured at all times
- Obtained a travel insurance license to sell insurance as an added benefit to clients.
Travel Advisor
AAA Washington
Wenatchee
07.2022 - 04.2024
- Knowledge of ticketing reservations and making any necessary changes and amendments as plans changed or canceled
- Exceeded annual sales goals without errors
- Implemented new cruise questionnaire for all new travel advisor hires
- Researched and obtained competitive rates, utilizing knowledge of preferred supplier/vendor programs
- Attained worldwide geographical knowledge with keen attention to detail
- Kept personal and credit card information secured at all times
- Obtained a travel insurance license to sell insurance as an added benefit to clients.
Server
Wok About Grill
Leavenworth
04.2021 - 07.2022
- Operate in a high paced environment juggling multiple areas inside and outside of the restaurant
- Efficiently manage food lines and beverage service
- Provide tourism information to customers inquiring about the surrounding area
- Provide friendly and polite service to customers and other team members
- Manage credit card and cash transactions and ensure till was always balanced
- Secure restaurant at closing and ensure accurate nightly deposits.
Bartender/Server
Visconti’s Italian Restaurant
Wenatchee
10.2017 - 08.2019
- Provide one-on-one service to customers as well as to large groups
- Monitor customers’ alcohol intake to ensure customers are not overserved
- Maintain excellent customer service even during stressful and fast-paced shifts
- Demonstrate strong teamwork skills and fill-in for other team members
- Money manager responsible for dropping nightly deposit and securing the Restaurant.
Server/Bartender
Mozart’s Steak House
Leavenworth
12.2014 - 05.2017
- Responsible for being knowledgeable about the entire menu and all drinks as well as surrounding businesses in a busy tourist-focused community
- Monitor bar and customers’ alcohol intake to ensure customers are not overserved to ensure the safety of everyone in the restaurant
- Comply with all food and alcohol regulations and requirements
- Provide friendly and polite service to customers and other team members
- Manage credit card and cash transactions and ensure till was always balanced
- Secure restaurant at closing and ensure accurate nightly deposits.
Server/Bartender
Mozart’s Steak House
Leavenworth
08.2008 - 10.2011
- Responsible for being knowledgeable about the entire menu and all drinks as well as surrounding businesses in a busy tourist-focused community
- Monitor bar and customers’ alcohol intake to ensure customers are not overserved to ensure the safety of everyone in the restaurant
- Comply with all food and alcohol regulations and requirements
- Provide friendly and polite service to customers and other team members
- Manage credit card and cash transactions and ensure till was always balanced
- Secure restaurant at closing and ensure accurate nightly deposits.
Supervisor/Server/Bartender
Twigs Bistro and Martini Bar
Spokane
10.2011 - 08.2014
- Continuously monitor restaurant and bar to ensure customers were happy and employees were fulfilling their duties
- Ensure kitchen and serving staff were following all food safety regulations and requirements established by the organization and the health department
- Solve problems and provide excellent customer service to internal and external customers
- Manage a team of 14 servers and bartenders ensuring high levels teamwork to provide customers with a quality dining experience
- Key holder and money manager responsible for dropping nightly deposit and securing restaurant.
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Education
Certificate/Diploma - Travel & Toursim Management
SST Travel School
Tacoma, WA 1999 - 2000
High School Diploma -
Cascade High School
Leavenworth, WA 08.1993 - 06.1996
Skills
- Airline Rules
- Travel Recommendations
- Travel Itineraries
- Ground and Air Transport
- Retail Sales
- Credit Card Payments
- Critical Thinking
- Clientele Relationship Development
- High-Volume Environments
- Reading Comprehension
- Travel Knowledge
- Special Needs Travelers
- Client Relations
- Client Consultations
- Leisure Travel
- Travel Assistance
- Overseas Tours
- Service Quality
- Interpersonal Communications
- Package Sales
- Hotel Accommodations
- Industry Standards
- Cancellation Policies
- Tour Preparation
- International and Domestic Travel
- Social Perceptiveness
- Ground Transportation Planning
- Complex Problem-Solving
- Global Destinations
- International Reservations
- Operational Efficiency
- Reservations and Ticketing
- Loyalty Programs
- Resort Partnerships
- Customs Requirements
- Travel Research
- Customer Feedback
- Insurance Arrangement
- Travel Agency Accounting
- Sales Negotiation
- Regulatory Compliance
- Travel Bookings Processes
- Special Requests
- Relationship Management
- Active Learning
- Global Economy
- Guest Satisfaction
- Company Guidelines and Procedures
- Air Travel Coordination
- Hotel Booking
- Travel Insurance
- Client Needs Assessment
- Reservation Management
- Client Loyalty and Retention
- Commission Tracking
- Customer Inquiry and Response
- Manage Research
- Customer Referrals
- Coordinate Tours
- Brand Awareness
- Transportation Sourcing
- Selling Skills
- Collect Payments
- Transportation Schedules
- Billing Procedures
- Accurate Documentation
- Cost Calculation
- Professional Relationships
- Customs and Immigration Policies
- Mentoring
- Itinerary Preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeQuote
"Live less out of habit and more out of intent."
Unknown
Interests
Boating
Art
Traveling
Learning
Timeline
Travel Advisor
AAA Washington
07.2022 - 04.2024
Server
Wok About Grill
04.2021 - 07.2022
Travel Advisor
AAA Washington
06.2019 - 10.2020
Bartender/Server
Visconti’s Italian Restaurant
10.2017 - 08.2019
Server/Bartender
Mozart’s Steak House
12.2014 - 05.2017
Supervisor/Server/Bartender
Twigs Bistro and Martini Bar
10.2011 - 08.2014
Server/Bartender
Mozart’s Steak House
08.2008 - 10.2011
Certificate/Diploma - Travel & Toursim Management
SST Travel School
1999 - 2000
High School Diploma -
Cascade High School
08.1993 - 06.1996
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