Adria Gurulé
Albuquerque
Summary
Highly organized and detail-oriented, seeking a challenging role to highlight my strong communication and organizational skills that will provide effective support to the team and be a vital asset to the employer.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sitel Group
07.2008 - 03.2013
- Handled customer inquiries regarding product pricing, services, and policies.
- Addressed customer complaints and resolved issues efficiently.
- Provided and solved basic technical and billing support to customers.
- Processed payments to customer accounts.
- Maintained customer accounts with accurate information.
- Worked in collaboration with other departments such as sales, escalation, and technical support.
Education
No Degree -
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Taos High School
Taos, NM05-2007
Skills
- Knowledgeable of records maintenance skills, proper spelling, grammar and punctuation, and office equipment proficiency
- Ability to establish and maintain professional relationships with individuals Able to maintain confidentiality, multi-task, meet deadlines, and carry out instructions
- Experience in routine filing and data entry
I am a highly motivated self-starter with attention to detail and organization I am proficient in Microsoft applications, customer service, communication, and interpersonal relations
- Attentive to detail, very organized, self-motivated, and accustomed to working under pressure
- Strong interpersonal, teamwork, and customer service skills
- Proficient in computer skills and design with Canva software
Timeline
Customer Service Representative
Sitel Group
07.2008 - 03.2013
No Degree -
Central New Mexico Community College
High School Diploma -
Taos High School
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