Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adria Kalla

Lehigh Acres,FL.

Summary

Experienced professional with a diverse background in data entry, customer service, and property management. Quick learner with a knack for building strong customer relationships and representing establishments in a friendly and professional manner. Skilled manager and problem-solver, adept at team building, leadership, and motivating others. Possesses excellent customer relations aptitude and a talent for building relationships. Utilizes independent decision-making skills and sound judgment to positively impact company success. Committed to enhancing employee engagement and performance through training, monitoring, and morale-building efforts.

Overview

19
19
years of professional experience

Work History

Associate Manager

Storage Rentals of America
07.2024 - Current
  • Conducted regular property inspections to ensure compliance with safety regulations and maintenance standards on 725 units.
  • Responded promptly to tenant inquiries, addressing concerns and resolving issues in a professional manner
  • Managed lease agreements, including drafting, renewals, terminations, and rent collection processes
  • Collaborated with vendors and contractors to coordinate repairs, renovations, and routine maintenance tasks
  • Performed market research to determine competitive rental rates for new leases or lease renewals
  • Implemented effective strategies to minimize vacancy rates through proactive tenant retention initiatives such as timely communication and addressing concerns promptly
  • Developed strong relationships with tenants through regular communication channels (e.g., email updates/newsletters) fostering positive tenant experiences
  • Maintained accurate records of rental payments, expenses, and property maintenance activities using property management software

Assistant Manager

The Handy
05.2024 - Current
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • Trained new employees on operating cash registers effectively
  • Suggested alternative products when requested items were out of stock
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Developed rapport with regular customers by remembering their preferences and providing personalized service
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

Property Manager

The Lock Up Self Storage
07.2022 - 02.2024
  • Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of 90%
  • Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
  • Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
  • Implemented a tenant retention program, resulting in a 75% increase in lease renewals and a reduction in vacancy rates
  • Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness

Property Manager

Public Storage
11.2014 - 07.2022
  • Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
  • Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
  • Implemented a tenant retention program, resulting in a X% increase in lease renewals and a reduction in vacancy rates
  • Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
  • Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
  • Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
  • Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of XX%

Domestic Project Manager

SAHM
02.2006 - 11.2014
  • Direct and coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency to give my children a memorable childhood
  • Establish and implement home guidelines, goals, objectives, and conferring with a proper ethics and manners as necessary
  • Monitored to ensure that I efficiently and effectively provide needed services while staying within budgetary limits
  • Manage preparing schedules and assigning specific duties
  • Perform everyday work, such as cleaning rooms, paying bills on time, preparing my children for school, and time management while being a full-time student at Ashford University from home

Education

Master's degree - Forensic Psychology

Southern New Hampshire University
Clinton, IA
12.2024

Bachelor's degree - Child Psychology

Southern New Hampshire University
Manchester, NH
07.2022

Skills

  • Typing
  • Microsoft Word
  • Organizational skills
  • Property Management
  • Customer service
  • Microsoft Office
  • Leadership
  • Communication skills
  • Cash handling
  • Administrative Experience
  • Management
  • Property Leasing
  • Office Management
  • Cash register
  • Word Processing
  • Clerical Experience

Timeline

Associate Manager

Storage Rentals of America
07.2024 - Current

Assistant Manager

The Handy
05.2024 - Current

Property Manager

The Lock Up Self Storage
07.2022 - 02.2024

Property Manager

Public Storage
11.2014 - 07.2022

Domestic Project Manager

SAHM
02.2006 - 11.2014

Master's degree - Forensic Psychology

Southern New Hampshire University

Bachelor's degree - Child Psychology

Southern New Hampshire University

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