Adria Staden
Baton Rouge,LA
Summary
Remote Customer Service Representative with extensive experience in customer relations and computer skills. Excellent oral and written communication, active listening and problem-solving skills with great time management. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establish rapport with clients. Motivated to maintain customer satisfaction and contribute to company success as an asset in whatever role/ department assigned.
Overview
4
4
years of professional experience
Work History
Customer Service Technical Representative
Kelly Connect
08.2023 - Current
- Enhanced customer satisfaction by providing timely and effective technical support
- Collaborated with cross-functional teams to develop innovative solutions for customer problems
- Streamlined troubleshooting processes, leading to faster resolution times and improved client relations
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
Remote Costumer Service Representative
Ttec'
11.2021 - 05.2023
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity
- Documented calls according to policies for use in performance measurement
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions
- Answered over 100 inbound customer queries according to internal policies, meeting concerns and resolving questions
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance
- Answered live online chats to give quick answers and solve problems faster
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted annual reviews of existing policies to update information.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Driver
Amazon Dsp
09.2020 - 11.2021
- Followed all relevant traffic laws and safety regulations
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05.2019
Skills
- Team Development
- Coordination
- Communication and Professionalism
- Time, Data, Self Management
- Efficient and Detailed-Oriented
- Technical and Sales Support
- Medical Insurance Rep
- Live Chat/ Phone Support
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- Billing
- Computer Skills
- Managing Multiple Tasks
Timeline
Customer Service Technical Representative
Kelly Connect
08.2023 - Current
Remote Costumer Service Representative
Ttec'
11.2021 - 05.2023
Driver
Amazon Dsp
09.2020 - 11.2021
High School Diploma -
Stone Mountain High School