Adria Worthy
Memphis,TN
Summary
Friendly receptionist that takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach, as well as organized and dependable, with being successful at managing multiple priorities with a positive and nurturing attitude, with the willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Associate
FedEx Express
01.2015 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving equipments and tugs.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 100 pounds.
- Helped train new employees in safe practices and warehouse procedures.
Receptionist/Scanner/Activities Assistant
Spring Gate Nursing Home
08.2020 - 07.2023
- Accepted all incoming calls as well as vendors, made sure all calls and personal belongings and/or deliveries were picked up by a nurse and taken to their room.
- Checked in visitors, workers, as well as incoming residents.
- Engaged residents through events, small groups, and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills.
- Helped provide exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Covid-19 symptoms scanner
Customer Service Representative Agent
AMAZON (Virtual)
07.2017 - 08.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Caregiver
SRVS
03.2016 - 04.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
Customer Service/Tax Assistant
Hollins-Brown Tax Service
11.2012 - 12.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers by answering questions and responding to inquiries about their filed taxes.
- Assisted customers by answering questions and responding to inquiries.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Reached out to customers after completed refund completed.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associate of Applied Science - Nursing
Southwest Community College
Memphis, TNHigh School Diploma - undefined
Trezevant High School
Memphis, TN2014
Skills
- Sorting and Labeling
- Organization and Efficiency
- Visitor Check-In
- Call Screening
- Reception Desk Management
- Verbal and Written Communication
- Data Inputting
- Personal Care Assistance
- Internal Revenue Service Correspondence
- Client Tax Services
- Package Tracking
- Customer Accounts Management
Certification
- DCA - Direct Care Aide
Timeline
Receptionist/Scanner/Activities Assistant
Spring Gate Nursing Home
08.2020 - 07.2023
Customer Service Representative Agent
AMAZON (Virtual)
07.2017 - 08.2018
Caregiver
SRVS
03.2016 - 04.2017
Warehouse Associate
FedEx Express
01.2015 - Current
Customer Service/Tax Assistant
Hollins-Brown Tax Service
11.2012 - 12.2014
Associate of Applied Science - Nursing
Southwest Community College
High School Diploma - undefined
Trezevant High School