Adrianna White
Jackson,MS
Summary
Dynamic Technical Support Representative with a proven track record at Alorica, excelling in technical troubleshooting and remote support. Enhanced customer satisfaction through effective problem resolution and clear communication. Skilled in managing complex issues while maintaining detailed documentation, ensuring a seamless user experience and fostering trust with clients.
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Alorica
08.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
PCA
Loving HealthCare
03.2024 - Current
- Help elderly people take baths and things
- Go to their homes and do some cleaning .
Education
High School Diploma -
Wingfield High School
Jackson,MS05.2020
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
Timeline
Technical Support Representative
Alorica
08.2024 - Current
PCA
Loving HealthCare
03.2024 - Current
High School Diploma -
Wingfield High School
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