Hi, I’m
Adriaan De Feijter
Lantana,Texas
Summary
25+ years of experience in Telecommunication industry, within various leadership, engineering, pre-sales and business operations roles, with an excellent performance track record. Offering the variety of experience that is valuable and applicable for any kind of business that wants to be successful.
A passionate, result-oriented, seasoned professional with strong proven management and leadership skills.
Overview
36
years of professional experience
Work History
Nokia NetworksIrving, TX
Global Head of Customer Excellence Program
01.2022 - Current
Job overview
- Developed a new customer operational global survey program to feed "outside-in" information back from our customers into our Services Delivery organization in relation to our services LT strategic goals.
- Managing the customer survey planning and operations, including 'closing the loop' process by working closely with local customer teams, market teams and portfolio management.
- Designed a data platform to support the automation of the customer feedback, reporting, correlating the feedback with internal KPI's.
- Periodic read out to executives on a periodic bases on findings and recommended actions.
Nokia NetworksIrving, TX
Head of Transformation and Business Operations
01.2019 - 12.2021
Job overview
- Successfully managed a global transformation program that resulted in an annual cost saving of over 200Me, by applying transformation levers using KaiZen and Six Sigma methodologies
- Provided leadership, direction, and guidance on best practices for transforming business operations.
- Managed cross-functional teams to ensure successful execution of transformation initiatives across the organization.
- Designed frameworks, tools, and templates to facilitate the adoption of new processes within the organization.
- Facilitated workshops with internal stakeholders to gain an understanding of their needs and develop innovative solutions that meet those needs.
Nokia NetworksIrving, TX
Global Head of Sales Management Operations
01.2017 - 12.2018
Job overview
- Managed a global team to ensure global sales supporting standardized processes, metric frameworks were put in place and adhered.
- Monitored and analyzed performance metrics to ensure global financial targets were met.
- Collaborated with leadership teams across departments on initiatives that impacted overall organizational goals.
- Supported Global Services sales plans, goals, strategies and objectives to achieve team goals and global Services revenue and margin objectives.
- Reduced global costs by successfully transforming the pre-sales support to centralized support, saving the organization over 100Me in annual costs.
- Prepared periodic reports for senior executive management.
- Analyzed business and sales targets using critical problem-solving skills.
- Tracked monthly sales to generate reports for business development planning.
Nokia NetworksIrving, TX
Head of Sales Management Operations North America
01.2016 - 12.2017
Job overview
- Managed the Services Sales operations organization in North America market.
- Provided sales reports and analysis, using Salesforce Single CRM tool, for senior and executive reviews.
- Analyzed business and sales targets using critical problem-solving skills.
- Led, coached and developed employees to achieve set sales goals.
Nokia NetworksIrving, TX
Head of Product Development
07.2013 - 12.2014
Job overview
- Managed a new product development by enhancing an existing product, as a double hatting role.
- Managed a program team of 50+ developers in Portugal.
- Successfully enhanced an existing Network Performance product (NPM), by applying the learnings from a customized tool we developed locally for one of the US leading mobile operators.
Nokia NetworksIrving, TX
Head of System Integration Sales in North America
01.2013 - 12.2014
Job overview
- Heading the North America technical presales Solution Architect team to support the sales of Nokia's System Integration portfolio.
- Provided technical support for customers and account teams when needed, answering questions about product features and capabilities.
- Coordinated with project teams to ensure successful system integrations.
- Analyzed business and sales targets using critical problem-solving skills. Created and presented monthly reports to exec management on SI sales performance.
Nokia NetworksIrving, TX
Head of Network Planning & Optimization
01.2011 - 12.2012
Job overview
- Managed the Network Planning & Optimization team in North America, a team (HC 125) consisting of consultants and engineers providing delivery and pre-sales to our US based Mobile provider customers.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed annual goals for each department based on market trends and competitor analysis and ensured those goals were met.
Nokia NetworksIrving, TX
Head of Customized Operations Solutions
01.2008 - 12.2010
Job overview
- Managed a team of consulting professionals in telecom operations, consulting our main US Telco customers for various operational challenges that addresses Mobile Networks.
- Supported the major account teams in North America with expert solution support.
- Identified needs of customers promptly and efficiently, responding to RFP's and RFQ's.
- Successfully managed the team budget and set goals.
- Designed a new NW Performance Solution for one of the biggest US mobile operators, that end up winning a global Nokia Quality Award.
Nokia NetworksIrving , TX
Solution Consultant & Architect
01.2002 - 12.2007
Job overview
- Developed, documented and implemented solution architectures for our US major telco customers.
- Designed and developed high performance, scalable application architectures.
- Coordinated with stakeholders to ensure alignment of proposed solutions with business objectives.
- Developed strategies for ensuring successful deployment of new solutions into production environments.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met throughout the process.
- Ensured compliance with industry best practices such as ITIL, ISO27001.
- Participated in client meetings to discuss project requirements and provide feedback on potential solutions.
- Supported customer implementations and confirmed success through identification and application of repeatable best practices.
Nokia NetworksThe Hague, Netherlands
RF and Transmission Planner
01.1998 - 12.2001
Job overview
- Responsible for the planning / selection of Mobile Network sites for a new greenfield Dutch Mobile operator.
- Responsible for making transmission plans per site, including Microwave planning.
- Responsible for site drive testing and cluster acceptance process. Managing the drive testing team.
Self-employedAsia, Asia
RF Planning Engineer
01.1992 - 12.1997
Job overview
- Worked as a RF & Transmission planning engineer for multiple contracts in Asia, planning 2G Networks nominal radio networks, mainly performing site and transmission planning.
- Worked in multiple Mobile NW roll out projects in Thailand, Indonesia, Philippines, Singapore, Vietnam and Australia for different new operators at that time.
- Worked effectively meeting the site plans before expected and agreed timelines.
- Worked closely with customer engineering to ensure smooth collaboration on planning the new Mobile Network and site acquisition.
KPN NetherlandsAmsterdam, Netherlands
System Engineer
01.1988 - 12.1991
Job overview
- Performed System engineering for a Dutch telco operator using DEC and UNIX systems for fixed telco network.
- Started learning the principles of RF Engineering as company was gearing up for 2G wireless technology
Education
Zeldenrust CollegeTerneuzen, Netherlands
High School Diploma
University of AmsterdamAmsterdam, Netherlands
MBA from Computer Science
Skills
- Seasoned Supervision and Leadership
- Problem Resolution
- Result Oriented, focused on Business Growth
- Excellent Communications & Customer Relations skills
- Friendly, Positive Attitude
- Analytical Thinking
- Self-Directed, performance motivated
- Project Planning
- Team player / Networking
- Flexible and Adaptable attitude, fast learner
- Advanced user in MS Office / CRM tools
- Computer Skills
Accomplishments
- Received the annual global Nokia Quality Award in 2014
- Successfully completed an unique executive training program, offered to only a handful of selected employees
Languages
German
Professional
French
Limited
Spanish
Limited
Dutch
Native/ Bilingual
English
Full Professional
Certification
- AMBI certifications for Information Technology
- PMP certification
- Various technical certificates for Mobile and CORE communication covering 2,3,4 and 5G Network technologies
- Black Belt Quality certification, specialized in DMAIC, Six Sigma and KaiZen methodologies
References
References available upon request.
Timeline
Global Head of Customer Excellence Program
Nokia Networks
01.2022 - Current
Head of Transformation and Business Operations
Nokia Networks
01.2019 - 12.2021
Global Head of Sales Management Operations
Nokia Networks
01.2017 - 12.2018
Head of Sales Management Operations North America
Nokia Networks
01.2016 - 12.2017
Head of Product Development
Nokia Networks
07.2013 - 12.2014
Head of System Integration Sales in North America
Nokia Networks
01.2013 - 12.2014
Head of Network Planning & Optimization
Nokia Networks
01.2011 - 12.2012
Head of Customized Operations Solutions
Nokia Networks
01.2008 - 12.2010
Solution Consultant & Architect
Nokia Networks
01.2002 - 12.2007
RF and Transmission Planner
Nokia Networks
01.1998 - 12.2001
RF Planning Engineer
Self-employed
01.1992 - 12.1997
System Engineer
KPN Netherlands
01.1988 - 12.1991
Zeldenrust College
High School Diploma
University of Amsterdam
MBA from Computer Science
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