Adrial Worthy
DFW,TX
Summary
Respected and dedicated professional with a proven track record of effectively managing claims from initiation to resolution. Highly skilled in assessing coverage, valued for strong team collaboration and adaptability in dynamic environments. Experienced in developing and leading sales strategies to boost team performance. Demonstrates an efficient approach to resolving customer inquiries, resulting in consistently high satisfaction rates. Also demonstrate excellent communication and problem-solving skills to enhance the overall customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Courier
Returnmates
01.2024 - Current
- Delivered packages and documents to residential and commercial customers
- Planned efficient routes to ensure timely delivery and customer satisfaction
- Handled cash transactions and maintained accurate records of payments
- Provided excellent customer service and resolved any delivery-related issues promptly
- Maintained precise records of pick-ups, deliveries, and mileage to ensure accurate documentation and billing
Leasing Assistant
Summit Property Management
02.2024 - 10.2024
- Experienced in Onesite, Knock, Entratra, Yardi, Excel, Word, Microsoft, Realpage
- Ability to produce positive results with a strong sense of urgency and ability to multi-task Proven ability to coach, mentor and develop a team, through setting expectations, communication, coaching, feedback, and ongoing support
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Assisted in the management of daily operations, ensuring smooth and efficient.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Coordinated move-in procedures for new tenants while minimizing vacancy periods between leases.
- Negotiated lease terms with potential tenants, securing favorable agreements for both parties.
- Maximized rental income while minimizing expenses through effective planning and control.
Licensed Insurance Agent/retention
Wipro
09.2023 - 01.2024
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Experience with HEALTHSHERPA, salesforce, inforce quoting, OHIP, Citrix, finesse, outlook
- Provided guidance to policyholders throughout the claims process, ensuring they understood their coverage limits and obligations under their policies.
- Managed high caseloads, prioritizing claims for efficient processing and expedited payment approvals.
- Worked with On HIX/ Off HIX policies, Group, Individual, ACA, etc
- Retention open enrollment : customer account claims specialist
- Assist customer with their policies: renewal, add medical or dental; Add dependents remove dependents; Plan changes
- Answered customer questions regarding deductibles.
Client Service Specialist
Bank OZK
12.2022 - 06.2023
- Maintaining cash drawer allocation
- Adhering to bank policies and procedures
- Make Cashier's Checks, deposits, withdrawals, transfers, Open checking/ savings accounts. Promote products and special rates CDs, money market
- Monitored and verified suspicious activity on customer accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
Customer Service Representative/Data Entry
Teleperformance
01.2021 - 12.2022
- Resolve and de-escalate any issues and escalate interactions when necessary and appropriate
- Respond to requests for assistance and/possible processing payments
- Developed exemplary writing skills through continued correspondence with upwards of 10+ customers per day.
- Assisted in creating canned responses that expedited common query resolutions while maintaining a personalized touch in communications.
- Participated in ongoing training programs to remain knowledgeable about industry trends and company offerings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through live chat support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative
TTEC
01.2020 - 10.2021
- Benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Chemistry Teacher's Assistant
Tuskegee University
08.2019 - 11.2020
- Assisted in grading homework, quizzes, and exams of the online section of course
- Monitored online discussion boards, perform online course communication with students, and assist during
- Developed and seek outcomes assessments for the program and courses taught
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Aided in the interpretation of experimental data, contributing valuable insights to research outcomes.
- Assisted in the development of new testing methods, leading to more accurate and reliable results.
- Acted as a liaison between researchers and laboratory management, fostering open communication channels and promoting a positive working environment for all involved.
- Ensured accurate record-keeping by diligently updating laboratory notebooks and electronic databases.
Team Member
AmeriCorps
06.2018 - 08.2018
- Worked with identified students 1:1 and in small groups
- Developed literacy and/or math skills varying learning activities by student level, answering student questions, and encouraging assignment completion
- Created and implemented a behavior management system for students
- Provided attendance coaching, including placing calls to the homes of students to recognize performance, understand attendance issues, and assess technology needs
- Collaborated with teachers and team members to collect, record, analyze and monitor individual student progress, participating in facilitated reviews of student data collected
- Created an engaging classroom space in collaboration with the teacher, such as leading warm-ups and energizers, creating aspirational or instruction content related posters and videos, etc
Leasing Consultant
WARREN PROPERTIES
02.2017 - 06.2018
- Maintain property rentals by advertising and filling vacancies, negotiating, and enforcing leases, and maintaining and securing premises
- Attract tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
- Accomplish financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Education
High School Diploma -
Hall High School
01.2017
Skills
- Phone etiquette
- Punctuality
- Tech-savviness
- Deadline Adherence
- Decision-Making
- Coverage Determination
- Documentation Review
- Quick Typing
- Empathy Display
- Queue management
- Online communications
- Goal orientation
Certification
- Certified Phlebotomy Technician, 09/01/21
- Life & Health Insurance License
Assessments
- Scheduling, Proficient, 12/01/21
- Written communication, Proficient, 12/01/21
- Sales skills, Proficient, 09/01/21
- Customer service, Proficient, 10/01/21
- Administrative assistant/receptionist, Proficient, 10/01/21
Timeline
Leasing Assistant
Summit Property Management
02.2024 - 10.2024
Delivery Courier
Returnmates
01.2024 - Current
Licensed Insurance Agent/retention
Wipro
09.2023 - 01.2024
Client Service Specialist
Bank OZK
12.2022 - 06.2023
Customer Service Representative/Data Entry
Teleperformance
01.2021 - 12.2022
Customer Service Representative
TTEC
01.2020 - 10.2021
Chemistry Teacher's Assistant
Tuskegee University
08.2019 - 11.2020
Team Member
AmeriCorps
06.2018 - 08.2018
Leasing Consultant
WARREN PROPERTIES
02.2017 - 06.2018
High School Diploma -
Hall High School
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