Adrialis Tavarez
Davenport,FL
Summary
Perceptive and hospitable Food and Beverage Manager with many years of experience creating profitable and inviting dining experiences for valued guests. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Food and Beverage Manager
Rosen Hotels & Resorts
Orlando, FL
03.2024 - Current
- Successfully supervise the day-to-day functions of the food and beverage department, including managing staff schedules, overseeing inventory control and cost management, implementing menu planning strategies, and ensuring exceptional customer service.
- Enhance overall quality and compliance in restaurant operations by developing and implementing standard operating procedures.
- Educate restaurant personnel on proper sanitation methods and safety protocols.
- Conduct weekly meetings with staff to address performance goals and areas for improvement.
- Utilize customer feedback surveys to pinpoint areas for dining experience enhancements.
- Resolve customer complaints promptly and ensured satisfaction by addressing meal quality and service issues.
- Monitor employee performance by providing constructive feedback during shift changes and end of shift reviews.
- Maintain seamless communication channels between front-of-house and back-of-house personnel, resulting in excellent service delivery.
- Ensure accurate and timely management of payroll records.
- Conduct orientation and training programs for newly hired individuals while also organizing professional development initiatives for seasoned employees.
- Conduct in-depth evaluations of guest satisfaction levels, implemented continuous improvement initiatives, and introduced innovative foodservice solutions.
Sales Coordinator
Concord Hotel
Orlando, FL
11.2021 - 04.2022
- Oversaw daily operations of hotel staff, including housekeeping and front desk personnel.
- Ensured compliance with all safety regulations and procedures.
- Coordinated reservations, check-ins, and check-outs for guests.
- Monitored customer service levels to ensure consistency in quality standards.
- Provided leadership and direction to team members while managing performance issues.
- Conducted regular meetings with department heads to review progress on goals and objectives.
- Managed the inventory of supplies, equipment, and other resources within budget constraints.
- Supervised the hiring process for new employees by conducting interviews and background checks.
- Responded quickly to any emergency situations that arose during shift hours.
- Trained team members on operational systems such as POS systems or reservation software.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Restaurant Manager
Lombardis Pizza
New York, NY
09.2008 - 05.2018
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Established policies for cash handling procedures to maximize security measures.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Server
Lombardi's Pizza
New York, NY
01.2008 - 05.2016
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
BBA - Business Administration And Management
DeVry College of New York
New York, NY06-2016
Skills
- Cost Control
- Operations Oversight
- Service Delivery Management
- Monitoring Food Preparation
- Scheduling Staff
- Training and Onboarding
- Team building
- Payroll Administration
- Staff Supervision
- Beverage knowledge
- Recruitment
- Money Handling
- Excellent Communication
- Delegating Assignments and Tasks
- Problem-Solving
- Inventory Management
- Reliable and Responsible
Languages
English
Professional
Spanish
Professional
Timeline
Food and Beverage Manager
Rosen Hotels & Resorts
03.2024 - Current
Sales Coordinator
Concord Hotel
11.2021 - 04.2022
Restaurant Manager
Lombardis Pizza
09.2008 - 05.2018
Server
Lombardi's Pizza
01.2008 - 05.2016
BBA - Business Administration And Management
DeVry College of New York