Erica Hernandez-Chavez
Schertz,United States
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Aide
Deployed Services
03.2023 - Current
- Enhanced client experience by providing comprehensive case management support services.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
Youth Care Worker
Deployed Services
08.2023 - 03.2024
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
Traveling Porter
Deployed Services
03.2023 - 08.2023
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Server
Little Woodrow's
12.2022 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Youth Care Worker
Deployed Services
06.2022 - 11.2022
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
Bartender
Smashin Crab
04.2022 - 06.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Property and Casualty Insurance Agent
Farmers Insurance
02.2022 - 03.2022
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Bartender
Joey Restaurants
05.2021 - 12.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Twin Peaks Restaurants
04.2018 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science - Science
Northeast Lakeview College
Universal City, TX12.2022
Skills
- Refugee Programs
- Language Development
- Staff Development
- Quality Control Standards
- Emergency Situations
- Report Writing
- Incident Reports
Certification
- Licensed Property and Casualty Agent - [February 2022-current]
- [CPR certified ] Training - [July 2022-Current]
- [CPI certified] Training - [July 2022-Current]
- [Security Guard level 2 ] Training -[March 2023-Current]
Additional Information
I currently work as a Youth Care Worker in Greensboro, North Carolina.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Youth Care Worker
Deployed Services
08.2023 - 03.2024
Traveling Porter
Deployed Services
03.2023 - 08.2023
Case Aide
Deployed Services
03.2023 - Current
Server
Little Woodrow's
12.2022 - 02.2023
Youth Care Worker
Deployed Services
06.2022 - 11.2022
Bartender
Smashin Crab
04.2022 - 06.2022
Property and Casualty Insurance Agent
Farmers Insurance
02.2022 - 03.2022
Bartender
Joey Restaurants
05.2021 - 12.2021
Server
Twin Peaks Restaurants
04.2018 - 08.2021
Associate of Science - Science
Northeast Lakeview College
- Licensed Property and Casualty Agent - [February 2022-current]
- [CPR certified ] Training - [July 2022-Current]
- [CPI certified] Training - [July 2022-Current]
- [Security Guard level 2 ] Training -[March 2023-Current]
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