Adrian Acuna
San Antonio,TX
Summary
I am a friendly and charismatic bartender with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. I have a strong focus on leadership, team collaboration, adaptability, and achieving high-quality results. I am skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. I am known for reliability, flexibility, and creating positive experiences for patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
TopGolf
05.2026 - 06.2026
- Supervised daily operations, ensuring efficient service and customer satisfaction across multiple venues.
- Trained and mentored new staff on company policies, enhancing team performance and service quality.
- Resolved guest complaints promptly, maintaining positive relationships and encouraging repeat visits.
- Collaborated with management to develop strategies aimed at increasing overall venue profitability and guest experience.
- Maintained an active line of communication between seven different departments, ensuring smooth operation and filling in where help was needed.
Ace Trainer
TopGolf
07.2024 - 06.2026
- Developed and implemented training programs enhancing employee performance and guest experience.
- Facilitated hands-on training sessions to improve staff proficiency across all departments for both new hires and established team members.
- Mentored new trainers, fostering a collaborative learning environment for skill development.
- Evaluated training effectiveness, providing actionable feedback for continuous improvement.
Bartender
TopGolf
09.2023 - 06.2026
- Crafted and served a diverse range of beverages in a fast-paced environment.
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on cocktail preparation, safety protocols, and service standards.
- Implemented efficient workflow processes to improve speed of service during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health regulations consistently.
Event Ambassador
TopGolf
09.2023 - 06.2026
- Coordinated event logistics to ensure seamless execution of corporate and social gatherings.
- Engaged with guests to enhance overall event experience and foster brand loyalty.
- Collaborated with team members to develop innovative event concepts tailored to client needs.
- Trained new staff on operational procedures and best practices for guest interactions.
Bay Host Lead
TopGolf
11.2022 - 06.2026
- Ensured accurate and timely food/beverage service for my guests.
- Delivered exceptional guest experiences by maintaining clean and organized bays.
- Assisted guests with equipment, ensuring smooth gameplay and satisfaction.
- Collaborated with team members to enhance service efficiency during peak hours.
- Delegated tasks and responsibilities to team members both throughout the shift and at close.
- Trained new staff on operational procedures and customer service best practices.
Server
Olive Garden
11.2021 - 04.2023
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed guest orders efficiently, enhancing overall dining experience.
- Trained new servers on menu items and restaurant procedures, fostering team development.
Server
Papasitos Cantina
03.2020 - 06.2020
- Implemented suggestions for improving service workflows, increasing operational efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Monitored dining area cleanliness and organization, maintaining a welcoming atmosphere.
Jyver
Jyve
01.2020 - 03.2020
- Stocking groceries through third party.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Associate
H-E-B
07.2018 - 01.2020
- Assisted customers in product selection, providing tailored recommendations for diverse needs.
- Collaborated with team members to maintain optimal stock levels and product displays.
Education
No Degree - Psychology
Texas State University
San Marcos, TXSkills
- Leadership
- Task delegation
- Workplace safety
- Hospitality
- Food safety compliance
- Guest relations
Certification
- Food handler's certificate
- TABC certificate
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Martial Arts
- Long-Distance Running
- Road Trips
- Watching Movies and TV Shows
Timeline
Front of House Supervisor
TopGolf
05.2026 - 06.2026
Ace Trainer
TopGolf
07.2024 - 06.2026
Bartender
TopGolf
09.2023 - 06.2026
Event Ambassador
TopGolf
09.2023 - 06.2026
Bay Host Lead
TopGolf
11.2022 - 06.2026
Server
Olive Garden
11.2021 - 04.2023
Server
Papasitos Cantina
03.2020 - 06.2020
Jyver
Jyve
01.2020 - 03.2020
Customer Service Associate
H-E-B
07.2018 - 01.2020
No Degree - Psychology
Texas State University