Adrian Adkins
Summary
Experienced professional with a robust background in customer service, sales, childcare, senior care, and pet care. Proven track record of providing exceptional customer service, managing inventory, and fostering clean and organized environments. Skilled in operating cash registers, handling financial transactions, and effectively communicating with clients and colleagues. Demonstrated ability to create safe and nurturing environments in childcare and senior care settings. Possesses excellent organizational and time management abilities, along with proficiency in Microsoft Office and Windows. Dedicated and versatile individual with a focus on delivering high-quality service and care experiences.
Overview
22
22
years of professional experience
Work History
Sales Associate Supervisor
Navy Exchange
08.2021 - 05.2023
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
Veterinary Receptionist
All Creatures Animal Hospital
01.2017 - 08.2020
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
Lead Teacher
Navy Child And Youth Programs
07.2013 - 08.2016
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
Security Officer
International Security Management Group
08.2012 - 07.2013
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Lead Line Cook
Morale Welfare And Recreation
10.2009 - 07.2012
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Received and stored food supplies, raw materials and other ingredients.
- Trained and assisted new kitchen staff members.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
Sales Associate
7-Eleven
12.2007 - 09.2009
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Veterinary Receptionist
I-20 Animal Medical Center
09.2006 - 12.2007
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
After School Program Lead Teacher
Overland Stage Children's Academy
03.2004 - 06.2006
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Coordinated after-school tutoring programs to provide additional academic support for struggling students, improving their overall achievement levels.
- Organized field trips that enriched classroom learning experiences by connecting students with real-world applications of course concepts.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Barista (Seasonal)
Coffee Beanery
09.2003 - 02.2004
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Activities Assistant (Volunteer)
Hearthstone Assisted Living
06.2001 - 09.2002
- Enhanced participant engagement by incorporating interactive games and team-building exercises into daily activities.
- Assisted in the planning and execution of special events, resulting in memorable experiences for participants.
- Provided support to activity coordinators, ensuring smooth operation of various programs and events.
- Boosted participants'' socialization skills through group activities and discussions.
- Maintained a safe and welcoming environment for all participants, promoting inclusivity and positive interactions.
- Collaborated with other volunteers to create a supportive network for program success.
- Received consistent positive feedback from both staff members and participants regarding volunteer contributions to the program''s success.
Education
Vocational Nursing Degree - Nursing
Concorde Career Institute
Arlington, TX03.2008
High School Diploma -
Kennedale High School
Kennedale, TX05.2006
Skills
- Sales Strategy Development
- Brand Awareness
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Organizational skills
- Networking abilities
- Project management
- Sales forecasting
- Cross-selling
- Strong leadership
- Multitasking
- Time management
- Attention to detail
- Effective communication
- Adaptability
- POS Verifone Expert
- Verbal and Written Communication
Timeline
Sales Associate Supervisor
Navy Exchange
08.2021 - 05.2023
Veterinary Receptionist
All Creatures Animal Hospital
01.2017 - 08.2020
Lead Teacher
Navy Child And Youth Programs
07.2013 - 08.2016
Security Officer
International Security Management Group
08.2012 - 07.2013
Lead Line Cook
Morale Welfare And Recreation
10.2009 - 07.2012
Sales Associate
7-Eleven
12.2007 - 09.2009
Veterinary Receptionist
I-20 Animal Medical Center
09.2006 - 12.2007
After School Program Lead Teacher
Overland Stage Children's Academy
03.2004 - 06.2006
Barista (Seasonal)
Coffee Beanery
09.2003 - 02.2004
Activities Assistant (Volunteer)
Hearthstone Assisted Living
06.2001 - 09.2002
Vocational Nursing Degree - Nursing
Concorde Career Institute
High School Diploma -
Kennedale High School
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