Adrian Aguirre
Bakersfield,CA
Summary
Highly-motivated individual with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Successful at keeping teams on-track with organizational goals and strategic initiatives. Excellent at relationship building and creating a team.
Overview
17
17
years of professional experience
Work History
Team Leader
Target
Bakersfield, California
07.2023 - Current
- Guest service fundamentals and experience: building a guest-first culture on your team.
- Retail business fundamentals include department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies.
- Planning department(s) daily and weekly workload to support business priorities and deliver sales goals.
- Lead multiple businesses, balancing team member expertise, and effectively leading teams in each department.
- Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent.
- Plan daily and weekly workloads at the direction of your direct leader, and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising sets, making changes and updates to merchandise sets (planograms), sales plans, events, and promotions.
- Lead and demonstrate a culture of executing all best practices, as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
- With direct leader guidance, develop, coach, and lead a team of consultants who are knowledgeable, and passionate.
Assistant Store Manager
Starbucks
Bakersfield, CA
09.2021 - 05.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant House Manager
Sunset Properties
Hemet, CA
04.2021 - 09.2021
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Taught life skills and offered positive reinforcement.
- Volunteered 24hrs a week at hospital
- Engaged with Residents and helped them achieve life goals
- Built and maintained strong relationships with patients by successfully resolving issues
- Educated patients on various resources, services and programs to maximize care.
Assistant Store Manager
Sears Roebuck
Pasadena, CA
06.2012 - 03.2020
- Handled employee problems in absence of general manager.
- Created positive work environment for employees and delivered exceptional customer service.
- Collaborated with upper management to improve productivity of operations.
- Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Optimized productivity, streamlined program efficiency and boosted profitability.
Barista
Coffee Bean & Tea Leaf
Pasadena, CA
02.2010 - 08.2011
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Received and accurately processed customer payments.
Supervisor
Ralphs Grocery Store
Pasadena, CA
07.2008 - 08.2011
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Trained new team members in cash register operation, stock procedures and customer service.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Assisted with purchases, locating items and signing up for rewards programs.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ2022
Counseling Certification -
CCAPP Academy
Hemet, CA2021
Career Track for Store Manager -
GEM Program Sears Careers
Sears10.2018
High School Diploma -
Arcadia High School
Arcadia, CA06.2010
Skills
- Team development
- Team Leadership
- Teamwork and Collaboration
- Lead generation
- Issue and conflict resolution
- Customer service
- Decision-making
- Problem resolution
- Organizational skills
- Reliable and trustworthy
- Work Planning and Prioritization
Timeline
Team Leader
Target
07.2023 - Current
Assistant Store Manager
Starbucks
09.2021 - 05.2023
Assistant House Manager
Sunset Properties
04.2021 - 09.2021
Assistant Store Manager
Sears Roebuck
06.2012 - 03.2020
Barista
Coffee Bean & Tea Leaf
02.2010 - 08.2011
Supervisor
Ralphs Grocery Store
07.2008 - 08.2011
Bachelor of Science -
Arizona State University
Counseling Certification -
CCAPP Academy
Career Track for Store Manager -
GEM Program Sears Careers
High School Diploma -
Arcadia High School