Adrian Alcala
Aurora,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant
Leon Staffing
Aurora, IL
04.2021 - Current
- Conducted new hire orientations and onboarding processes for incoming employees.
- Advised managers on best practices related to performance management processes.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Performed administrative tasks related to payroll processing or benefit administration.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
Customer Service Representative
DOVENMUEHLE
North Aurora, Illinois
09.2016 - 07.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
East Aurora High School
Aurora, IL05-2013
Skills
- Benefits Administration
- Talent management
- Personnel records maintenance
- Employee Relations
- Scheduling
- Computer Literacy
- Problem-Solving
- Critical Thinking
- Microsoft Office
- Goal Setting
- Data Entry
- Excellent Communication
Timeline
Human Resources Assistant
Leon Staffing
04.2021 - Current
Customer Service Representative
DOVENMUEHLE
09.2016 - 07.2020
High School Diploma -
East Aurora High School
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