Adrian Alexander Marquez

• Supportive and dedicated Teacher Aide with hands-on experience assisting classroom instruction and student learning.
• Skilled in working with small groups and providing one-on-one support to help students meet academic goals.
• Strong in behavior management, redirection, and maintaining a positive, structured learning environment.
• Collaborates effectively with lead teachers to implement lessons, interventions, and accommodations.
• Organized, patient, and reliable, with a commitment to helping students grow academically and socially.

• Conducted daily intake calls to assess client needs, determine case eligibility, and document key information for attorney review.
• Managed high-volume inbound and outbound calls while maintaining professionalism and empathy during sensitive conversations.
• Entered and updated client data in CRM systems with accuracy and attention to detail.
• Prepared case summaries, handled documentation requests, and ensured timely follow-up with potential clients.
Collaborated with attorneys and support staff to streamline communication and improve client onboarding efficiency.
• Maintained confidentiality in compliance with legal and firm standards.

• Oversaw daily operations and workflow management for landscaping projects.
• Managed staff scheduling and resource allocation for project efficiency.
• Coordinated communication between clients and field teams for seamless service delivery.
• Led team meetings to discuss project progress and address operational challenges.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Built strong operational teams to meet process and production demands.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

• Experienced in collecting, verifying, and organizing client data and documents with high accuracy.
• Skilled at contacting clients, explaining requirements, and guiding them through the submission process.
• Strong attention to detail when reviewing forms for completeness and compliance.
• Efficient at maintaining organized digital records across multiple systems and platforms.
• Able to manage high-volume data requests while meeting deadlines.
• Communicates clearly and professionally with clients, case managers, and team members.
• Works independently in remote environments while following strict confidentiality and quality standards.

• Monitored online exams to ensure academic integrity and compliance with university testing standards.
• Verified student identity, inspected testing environments, and enforced exam policies through webcam and screen-monitoring tools.
• Provided clear instructions and troubleshooting support to students experiencing technical issues or exam-related concerns.
• Documented incidents, irregularities, and violations accurately and submitted detailed reports following WGU protocols.
• Maintained professionalism, confidentiality, and calm communication during high-volume testing periods.
• Adapted quickly to changing schedules and time-sensitive demands typical of seasonal exam cycles.