Adrian Alkema
Centennial,Colorado
Summary
- An adaptable individual with over 7 years in the sales and customer service industry. Quick learner that develops skills and accomplishes tasks beneficial to both a teamwork and self-sufficient approach. Critical thinker that takes learned perspectives to solve complex work tasks & find solutions to problems in an effective and efficient way.
Overview
5
5
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
11.2023 - Current
- Distributed estimates and other informational literature on exterior home remodeling products in person.
- Presented consultative proposals to prospects in territory, identifying positive features, and advantages of exterior home remodeling products over those of competition.
- Offered customers best-fit, beneficial solutions from available exterior home remodeling products.
- Developed strong rapport with customers and created positive impression of business.
Sales Consultant
Groove Subaru
01.2022 - 11.2023
- Sold 143 cars in 2022
- Ranked 5th for total sales out of 30 fellow colleagues in 2022
- 4.9/5 review rating on dealers website
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Answered telephone and email inquiries from potential customers
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Negotiated vehicle prices and secure financing for customers
- Formulated loan payoff information whilst working with various financial institutions including both banks and credit unions
Rental Car Agent
Hertz Car Rental
06.2021 - 01.2022
- Upheld high standards of professionalism and discretion when working with high-value clients
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
Brewer
Barley Creek Brewing
11.2020 - 05.2021
- Brewed 23 beers in facility producing in excess of 10000 barrels per year
- Supported marketing, customers service and delivery processes with subject matter expertise
- Adjusted equipment during runs to maintain optimal settings and achieve high-quality products
- Assessed issues with faulty equipment and utilized troubleshooting methods to alleviate problems and restore optimal production levels
Lead Selling Supervisor
The North Face Inc.
04.2019 - 11.2020
- Managed and trained co-workers accordingly. This included training on customer engagement, all company programs, product, activity-based knowledge, and company policies and procedures
- Assisted store manager with financial and operational objectives including expense control, loss prevention, store audits, and weekly reports
- Visual merchandiser. Included setting sales floor to detailed seasonal floor sets, fixture movement, lifting and or climbing ladders frequently
Education
Bachelor of Science - Criminal Justice
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2025
High School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PA06.2017
Skills
- Sales and marketing
- Negotiating and overcoming objections
- Lead prospecting
- Consultative techniques
- Writing & Computer skills
- Upselling strategies
- Interpersonal communication
- Data management
- Conflict Resolution
- Scheduling
Timeline
Customer Development Representative
Power Home Remodeling
11.2023 - Current
Sales Consultant
Groove Subaru
01.2022 - 11.2023
Rental Car Agent
Hertz Car Rental
06.2021 - 01.2022
Brewer
Barley Creek Brewing
11.2020 - 05.2021
Lead Selling Supervisor
The North Face Inc.
04.2019 - 11.2020
Bachelor of Science - Criminal Justice
East Stroudsburg University of Pennsylvania
High School Diploma -
East Stroudsburg Senior High School South