Adrian Alvarez
Miami,FL
Summary
As a seasoned Customer Experience Representative and Cloud Sales professional at Ingram Micro, I bring three years of expertise in onboarding and supporting indirect reseller partners on Xvantage, our innovative reselling platform for on-demand technology. My role involves driving the adoption of cutting-edge solutions such as Microsoft Modern Work, Microsoft Azure, Adobe Cloud, Google Cloud Platform, Google Workspace, and many different Cloud security solutions. I have a proven track record of achieving quarterly targets and fostering long-term relationships with partners, ensuring consistent year-over-year growth. My ability to develop and execute effective onboarding strategies, collaborate with cross-functional teams, and provide guidance to team members has significantly enhanced our overall team performance. I am particularly proud of leading the successful adoption and implementation of Google Cloud Platform (GCP) and Microsoft Azure among our reseller partners. With a strong foundation in technology sales, customer experience, and team leading experience, I am passionate about driving success and delivering value to partners and customers alike.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Representative / Cloud Sales
Ingram Micro
05.2022 - Current
- Company Overview: one of the largest tech distributors and Microsoft partners worldwide
- At Ingram Micro, my senior role under the US Recruit team is to onboard, all interested indirect reseller partners to join in on Xvantage - Ingram Micro's groundbreaking reselling platform for on-demand technology
- Solutions include but not limited to: Microsoft Modern Work, Microsoft Azure, Adobe Cloud, Google Cloud Platform, Google Workspace, Acronis
- Played a crucial role in achieving quarterly targets and fostering long-term relationships with partners to ensure year-over-year growth
- Developed and executed onboarding strategies, collaborated with cross-functional teams, and provided guidance to team members to enhance overall team performance
- Led the march towards Google Cloud Platform (GCP) and Microsoft Azure success in the onboarding team, driving adoption and implementation among reseller partners
- Spearheaded the acquisition of $9.9 million in initial Cloud purchases, driving revenue growth from net-new partners
- Successfully onboarded 120+ new partners in 2024, enhancing market reach and strengthening strategic alliances
- One of the largest tech distributors and Microsoft partners worldwide
Target Tech Specialist
Target
10.2021 - 02.2022
- As a Specialty Sales Associate for Technology at Target in Tamiami, Florida, I leveraged my extensive knowledge of tech products to consistently exceed sales targets
- For five months, I provided expert recommendations on smartphones, tablets, and wearable tech, ensuring customers enjoyed a seamless purchasing experience
- I worked closely with team members to implement effective sales strategies, maintain organized product displays, and manage inventory
- My dedication to customer satisfaction and exceptional performance earned me recognition within the department
- Demonstrated extensive product knowledge in technology sales, including televisions, laptops, smartphones, and consoles, to deliver outstanding customer service and drive sales
- Assisted customers with product inquiries, provided expert recommendations, and ensured a seamless purchasing experience
- Consistently exceeded sales targets and contributed to the overall success of the department
- Collaborated with team members and managers to implement sales strategies, maintain product displays, and manage inventory
- Received recognition for exceptional performance and dedication to customer satisfaction
Sales Consultant
Office Depot
08.2016 - 10.2020
- At Office Depot, I worked as a senior sales consultant for 4 years
- In the time I was there, I managed between selling PCs, printers, furniture, office supplies, tech accessories, school supplies and much more
- Flexed between roles as cashier, stocker, and print center specialist, printing and designing customer flyers, posters, business cards, resumes, and photos; including hand-cutting, laminating, and framing
- Addressed customer complaints in the absence of managers, achieving significant sales wins such as finalizing a business office startup
- Maintained store cleanliness through vacuuming, recovering, sweeping, and restocking
- Served in additional roles including team lead, tech consultant, hardware and software repair specialist, and copy and print center specialist
- Provided exceptional customer service, handled returns and exchanges, restocked shelves, and implemented weekly ads
- Flexed to various store positions as needed to ensure smooth operations
Education
Associate of Science - AS - Information Technology
Miami Dade College
Miami, FL12.2022
Skills
- Customer Relationship Management (CRM)
- New Business Development
- Software as a Service (SaaS)
- Complaint resolution
- Appointment scheduling
- Team building
- Product and service sales
- Business ethics
- Microsoft office
- Sales techniques
Ingram One Award Winner Q4 2023
In Adrian's first full year (2023), he has become a "go to" specialist for partners looking to move business from one of our biggest competitors, Pax8. His efforts have amassed over $1.5M ARR in new partners for Ingram. He also was instrumental in bringing DirectData to Ingram for an initial $210k ARR that has now grown to over $800k ARR in under one year.
Certification
- Information Technology Support
- Virtual Selling for Sales Professionals
- Microsoft 365 Certified: Fundamentals
Timeline
Customer Experience Representative / Cloud Sales
Ingram Micro
05.2022 - Current
Target Tech Specialist
Target
10.2021 - 02.2022
Sales Consultant
Office Depot
08.2016 - 10.2020
Associate of Science - AS - Information Technology
Miami Dade College
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