Adrian Amos
Casselberry,FL
Summary
I am a highly motivated and enthusiastic individual who promotes a culture of efficiency, service and productivity to help team members meet and exceed business targets. I am focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. I am a driven leader with good conflict management and organizational skills. I have a background which specializes in cost benefit analysis and adhering to policies while creating creative solutions with unique circumstances. I am self motivated, adaptable, enthusiastic and work to ensure success in all areas. In July 1996, I was presented with the American Express Employee of the year award for the business division. I love coaching Soccer and have over 25 years of coaching experience. The coursework that coincides with this interest allowed me to earn the English FA badges to coach children from 5 years through adults. I worked for 2 professional Clubs in Reading and Southampton FC as a Scout until I left England. I Implemented the Child Protection guidelines for Wootton Bassett FC in England. All in all, I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. My goal is drive company success.
Overview
26
26
years of professional experience
Work History
Senior Department Manager
Sprouts Farmer Market
Orlando, FL
07.2023 - Current
- Coordinated with other departments to ensure efficient workflow between teams.
- Collaborated closely with senior leadership teams regarding long-term strategic planning efforts.
- Analyzed data related to sales trends, customer service satisfaction, and operational costs.
- Identified areas for process improvement within the department and developed solutions accordingly.
- Evaluated existing policies and procedures periodically to ensure they remain relevant.
- Managed day-to-day operations of the department, including budgeting and scheduling staff.
- Ensured compliance with company policies, procedures, and regulations across all departments.
- Reviewed customer feedback surveys regularly to identify areas of improvement within the department.
Grocery Manager
Publix Grocery Store
Orlando, FL
10.2018 - 07.2023
- Responsible for up to 32 associates
- Planning All store displays and managing inventory
- Loading & Unloading of Trucks
- Opening & Closing of the store
- Managing shrink, P&L, Overtime
- Coordinated efficient restocking of grocery merchandise with a concentration in the Beer & Wine department to meet customer needs and promote consistent sales.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Identified business issues, creating customized solutions for individual problems.
Remained calm and professional in stressful circumstances and effectively defuse tense situations.
Store Manager
Dollar Tree
Various, VA
07.2014 - 09.2018
- Responsible for 28 associates
- Planning the Weekly and Monthly Staff Schedule
- Managing Monthly and Weekly Store Budgets
- Managing Staff and Discipline
- Driving Sales and achieving Personal and Corporate goals
- Exceeding Customer expectations
- Decrease Shrink and increase profit
- Anticipate the individual customer expectations and needs.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Model Store.
- East Coast District Trainer.
Shift Manager
Tyco Electronics
Various, UK & USA
06.1998 - 07.2014
- Promoted to this role, reporting to the Production Manager.
- I was responsible for managing the manufacturing operations of 120 personnel
- The position consisted of overseeing employees in the specialist wire and cable division which included marine, automotive and defense markets to high specification standards to meet customer requirements
- The goal was to ensure a cost effective manufacturing operation complying with company quality systems, regulatory and statutory Health & Safety requirements and the Site Safety Policy
- Achievements
- Successfully built positive and supportive relationships with fellow colleagues in all areas to drive improved performance and skills to meet business objectives
- Successfully launched an O.P.M T.P.M (Operator Preventive Maintenance) project as part of a strategic planning business initiative to keep the machines running longer Achieved record levels of output ($) for FY08 to FY09 & FY13 TO FY 14
- Lead the team that implemented a 5S+1 initiative and Lean Manufacturing processes, ensuring business standards were met and complied with customer quality standards
- Leading my 1st project this year in Lean manufacturing has saved the company £75,000
- Successfully implemented Manual Handler Training across site Trained in Leadership & team building
- Managing Change Handling Discipline & Grievance Ability to adapt to flexible working hours Managing a variety of difficult situations and placing people where needed.
Education
Royal Wootton Bassett Comprehensive School
UKSkills
- Training and Mentoring
- Issue and Conflict Resolution
- Experience Inventory Merchandising
- Performance Tracking and Evaluation
Timeline
Senior Department Manager
Sprouts Farmer Market
07.2023 - Current
Grocery Manager
Publix Grocery Store
10.2018 - 07.2023
Store Manager
Dollar Tree
07.2014 - 09.2018
Shift Manager
Tyco Electronics
06.1998 - 07.2014
Royal Wootton Bassett Comprehensive School