Summary
Overview
Work History
Education
Skills
Timeline
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Adrian Anderson

Houston,TX

Summary

Dynamic professional with a proven track record at CPKC Railroad, enhancing security and customer service. Skilled in using technology for efficient operations and adept at problem-solving and critical thinking. Excelled in teamwork, fostering a collaborative environment. Achieved significant improvements in gate transaction speed and compliance with safety standards.

Overview

26
26
years of professional experience

Work History

PRS Gate Clerk

CPKC Railroad
08.2022 - Current
  • Conducted thorough inspections of transportation equipment entering or leaving the facility to prevent unauthorized access or potential damage risks.
  • Accelerated gate transactions using barcode scanners, handheld devices, and computer terminals.
  • Ensured accurate billing by meticulously inspecting cargo containers, trailers, and railcars for damage or discrepancies.
  • Assisted in reducing wait times for truckers through effective communication and prompt resolution of access-related problems.
  • Delivered excellent customer service through professional communication, prompt resolution of issues, and maintaining a welcoming atmosphere at the gate area for truckers and visitors alike.
  • Increased compliance with industry standards through proper implementation of procedures related to hazardous material handling protocols at the gate area.
  • Prevented potential security breaches by ensuring proper identification procedures were followed for all individuals seeking access to restricted areas within the facility.
  • Kept check-in area clean and neat at all times.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Supported inventory control efforts by recording all container movements within the facility accurately using data entry software systems.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Improved gate security by diligently verifying and documenting incoming and outgoing shipments.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Route Driver

Thomas and Lewin
10.2000 - 01.2022
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Logged mileage, stops, orders and carton counts for each route.
  • Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Completed daily pre- and post-trip vehicle inspections.

Richmond Supported Living Center

Residential Coordinator
05.1999 - 01.2022
  • Contributed to the development of new policies and procedures to enhance service delivery quality within the organization.
  • Provided transportation services for clients to attend appointments, social events, and community programs as needed.
  • Promoted a safe and supportive environment for clients with disabilities, ensuring their well-being and security at all times.
  • Mentored new staff members on effective coaching techniques and best practices, fostering a positive work culture within the organization.
  • Maintained detailed records of client progress, sharing updates with relevant stakeholders during case conferences or review meetings.
  • Facilitated group activities aimed at improving social skills among supported living program participants.
  • Participated in ongoing professional development opportunities to stay current on best practices in supported living coaching.

Education

Associate Of Arts And Sciences - Criminal Justice

Houston Baptist University
Houston, TX

Skills

  • Transportation cleaning
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Active listening
  • Problem resolution
  • Organization and time management
  • Dependable and responsible

Timeline

PRS Gate Clerk

CPKC Railroad
08.2022 - Current

Route Driver

Thomas and Lewin
10.2000 - 01.2022

Richmond Supported Living Center

Residential Coordinator
05.1999 - 01.2022

Associate Of Arts And Sciences - Criminal Justice

Houston Baptist University

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Adrian Anderson