Adrian Anderson
Houston,TX
Summary
Dynamic professional with a proven track record at CPKC Railroad, enhancing security and customer service. Skilled in using technology for efficient operations and adept at problem-solving and critical thinking. Excelled in teamwork, fostering a collaborative environment. Achieved significant improvements in gate transaction speed and compliance with safety standards.
Overview
26
26
years of professional experience
Work History
PRS Gate Clerk
CPKC Railroad
Beasley, TX
08.2022 - Current
- Conducted thorough inspections of transportation equipment entering or leaving the facility to prevent unauthorized access or potential damage risks.
- Accelerated gate transactions using barcode scanners, handheld devices, and computer terminals.
- Ensured accurate billing by meticulously inspecting cargo containers, trailers, and railcars for damage or discrepancies.
- Assisted in reducing wait times for truckers through effective communication and prompt resolution of access-related problems.
- Delivered excellent customer service through professional communication, prompt resolution of issues, and maintaining a welcoming atmosphere at the gate area for truckers and visitors alike.
- Increased compliance with industry standards through proper implementation of procedures related to hazardous material handling protocols at the gate area.
- Prevented potential security breaches by ensuring proper identification procedures were followed for all individuals seeking access to restricted areas within the facility.
- Kept check-in area clean and neat at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Supported inventory control efforts by recording all container movements within the facility accurately using data entry software systems.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Improved gate security by diligently verifying and documenting incoming and outgoing shipments.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Route Driver
Thomas and Lewin
Rosenberg, TX
10.2000 - 01.2022
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Logged mileage, stops, orders and carton counts for each route.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Maintained records of mileage, oil, gas and expenses for reimbursements.
- Completed daily pre- and post-trip vehicle inspections.
Richmond Supported Living Center
Residential Coordinator
1101Preston Street Richmond Tx. 7749
05.1999 - 01.2022
- Contributed to the development of new policies and procedures to enhance service delivery quality within the organization.
- Provided transportation services for clients to attend appointments, social events, and community programs as needed.
- Promoted a safe and supportive environment for clients with disabilities, ensuring their well-being and security at all times.
- Mentored new staff members on effective coaching techniques and best practices, fostering a positive work culture within the organization.
- Maintained detailed records of client progress, sharing updates with relevant stakeholders during case conferences or review meetings.
- Facilitated group activities aimed at improving social skills among supported living program participants.
- Participated in ongoing professional development opportunities to stay current on best practices in supported living coaching.
Education
Associate Of Arts And Sciences - Criminal Justice
Houston Baptist University
Houston, TXSkills
- Transportation cleaning
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
- Organization and time management
- Dependable and responsible
Timeline
PRS Gate Clerk
CPKC Railroad
08.2022 - Current
Route Driver
Thomas and Lewin
10.2000 - 01.2022
Richmond Supported Living Center
Residential Coordinator
05.1999 - 01.2022
Associate Of Arts And Sciences - Criminal Justice
Houston Baptist University