Adrian Andreiev
Frisco,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
14
14
years of professional experience
Work History
IT Specialist
Children's Health
Plano, TX
05.2024 - Current
- Met schedule and deadlines by ensuring that work was completed efficiently.
- Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
- Produced thorough, accurate and timely reports of project activities.
- Developed processes and procedures to ensure efficient workflow of projects.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed system backups and restores as required.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Evaluated software or hardware to recommend improvements or upgrades.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
ITAC Technician
Lockstep Technology Group
Dallas, TX
06.2023 - 05.2024
- Identified problems during daily work inspections and addressed concerns.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Identified, tracked and resolved critical path issues.
- Coordinated resources to ensure successful completion of projects.
- Created project performance reports for management review.
- Assigned tasks to team members and monitored progress.
- Provided guidance and direction to project teams.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Created detailed documentation for software, hardware, and network configurations.
- Provided technical support to end users on a variety of issues.
Manager's Assistant
Electrica A.P.E c.a
Cagua, Aragua
02.2021 - 03.2023
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Server Trainer
Lombardi's Family Concept
Frisco, TX
06.2019 - 01.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
Lead Ramp Agent
Worldwide Flight Services
Dallas, TX
03.2019 - 02.2020
- Managed mechanical, cabin and cargo services for inbound and outbound flights.
- Completed mathematical calculations and prepared load plans.
- Maintained crew compliance with FAA, OSHA, TSA and airport guidelines.
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Pilot
Petroleos de Venezuela S.A
Caracas, Capital District
01.2015 - 11.2018
- Maintained proficiency in field to maximize personnel and passenger safety.
- Determined courses and schedules and evaluated weather conditions to promote safety of crew and passengers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
Managing Director
Electrica A.P.E c.a
Cagua, Aragua
02.2011 - 02.2015
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Education
Associate of Science - Aviation, Commercial Pilot
AeroClub Maracay
Venezuela12.2014
High School Diploma -
San Jose De Cagua
Venezuela07.2008
Skills
- Assembly Processes
- Quality Assurance Checks
- Hardware Installation
- Equipment and Machine Troubleshooting
- POS Systems and Ordering Platforms
- Customer Service
- Checklists Understanding
- Documentation Abilities
- Computer Skills
- People Skills
- Inventory Control
- Work flow planning
- Logistics Management
- Project tracking
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- I collaborated with the ITAC and IS project managers on the new 395,000-square-foot patient tower at Children’s Medical Center Plano. I successfully worked alongside project managers and representatives from various complex departments, including PD&C, Network, Engineering, Planning, Design, and Leadership, helping them achieve this significant accomplishment in North Dallas within the scheduled timeframe.
- I collaborated with the IS team on refresh projects and the daily deployment of new hardware and software to Children’s Health System employees for many months. We successfully completed these efforts without any delays, achieving this significant accomplishment within the allocated timeframe and budget.
Timeline
IT Specialist
Children's Health
05.2024 - Current
ITAC Technician
Lockstep Technology Group
06.2023 - 05.2024
Manager's Assistant
Electrica A.P.E c.a
02.2021 - 03.2023
Server Trainer
Lombardi's Family Concept
06.2019 - 01.2021
Lead Ramp Agent
Worldwide Flight Services
03.2019 - 02.2020
Pilot
Petroleos de Venezuela S.A
01.2015 - 11.2018
Managing Director
Electrica A.P.E c.a
02.2011 - 02.2015
Associate of Science - Aviation, Commercial Pilot
AeroClub Maracay
High School Diploma -
San Jose De Cagua