Irving Vaca
New York,NY
Summary
Experienced professional hospitality with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
12
12
years of professional experience
Work History
Bartender
La Bolera
04.2023 - 02.2024
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
P.F. Chang's Bistro
02.2022 - 02.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepared garnishes by evenly slicing and pitting fruits.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Administrator
Matambre Burguer
01.2020 - 02.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Owner
Barril Sin Fondo
02.2017 - 01.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Administrative Manager
Tony Roma's Restaurant
02.2012 - 01.2017
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
BBA - Hotel, Motel, And Restaurant Management
Universidad Andres Bello
Santiago De Chile05.2015
Skills
- Bar operations management
- Customer Service
- Liquor, beer, and wine knowledge
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Customer service expertise
- Responsible Alcohol Service
- Organizational ability
- Payment Processing
- Hospitality service expertise
- Service-oriented mindset
- Beverage Preparation & Wine and liquor knowledge
- Drink Preparation Techniques
- Inventory & Bar restocking
- Performance Improvement
- Classic cocktails
- Bar Equipment Familiarity
- Staff Management
- Glassware & Garnishing Drinks knowledge
- Proficient & Creative in mixology
Timeline
Bartender
La Bolera
04.2023 - 02.2024
Bartender
P.F. Chang's Bistro
02.2022 - 02.2023
Administrator
Matambre Burguer
01.2020 - 02.2022
Owner
Barril Sin Fondo
02.2017 - 01.2022
Administrative Manager
Tony Roma's Restaurant
02.2012 - 01.2017
BBA - Hotel, Motel, And Restaurant Management
Universidad Andres Bello
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