Kasie Barrera
Pharr,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Matchmade Coffee Bar
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
07.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Substitute Teacher
Sharyland Independent School District
02.2023 - 05.2024
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Service Agent
TTEC
11.2021 - 10.2022
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Answered over 80 calls per shift to meet fast-paced call center demands.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Representative
Second Street Fashions
10.2020 - 07.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Completed store opening and closing procedures as per company guidelines.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Displayed merchandise by arranging in appealing ways to boost sales.
Medical Biller
XCell Orthopaedics Physical Therapy
06.2018 - 03.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Filed and updated patient information and medical records.
- Educated patients on eligibility and affordability options by offering insightful information.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Generated, posted and attached information to claim files.
Barista
Starbucks
11.2017 - 07.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Complied with standards for merchandising, stocking and storing product.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Server
BJ's Restaurant & Brewhouse
12.2016 - 10.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Associate of Arts - Elementary Education
South Texas College
05.2023
Certification - Medical Billing And Coding
The College of Health Care Professions
05.2018
High School Diploma -
Rio Grande City High School
05.2016
Skills
- Sales
- Product promotions
- Interpersonal communication skills
- Client Service
- Customer Relations
- Team player
- Friendly and outgoing
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
- Safe food handling practices
Certification
- Certified Substitute Teacher, ACT RGV
Education
Rio Grande City, TX,McAllen TX,Mcallen, TX
Contact
Pharr, TX 78577
Languages
Spanish
Native or Bilingual
Timeline
Barista
Matchmade Coffee Bar
08.2024 - Current
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
07.2023 - 01.2024
Substitute Teacher
Sharyland Independent School District
02.2023 - 05.2024
Customer Service Agent
TTEC
11.2021 - 10.2022
Sales Representative
Second Street Fashions
10.2020 - 07.2021
Medical Biller
XCell Orthopaedics Physical Therapy
06.2018 - 03.2020
Barista
Starbucks
11.2017 - 07.2018
Server
BJ's Restaurant & Brewhouse
12.2016 - 10.2017
Certification - Medical Billing And Coding
The College of Health Care Professions
High School Diploma -
Rio Grande City High School
Associate of Arts - Elementary Education
South Texas College
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