Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adrian Avila Velandria

Lincoln,NE

Summary

Dynamic customer support specialist with a proven track record in resolving diverse inquiries and enhancing customer satisfaction. Demonstrated ability in advanced communication, problem-solving, and project management, driving operational efficiency and team performance. Multilingual capabilities foster strong relationships with a diverse clientele, ensuring attentive service and loyalty. Committed to delivering quality work that exceeds expectations while contributing positively to overall business success.

Overview

5
5
years of professional experience

Work History

Construction Worker

Fabricio's Construction
Omaha, NE
08.2023 - Current
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
  • Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Provided assistance to supervisors when needed completing additional duties as assigned.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.

Crew Member Team Leader

McDonald's
Lincoln, NE
08.2022 - 04.2023
  • Established effective communication channels between management staff and crew members.
  • Maintained daily records of transactions, sales, and inventory levels.
  • Maintained work environments that encouraged compliance with safety laws and employment guidelines.
  • Analyzed daily reports to determine areas for improvement in productivity or efficiency.
  • Monitored employee productivity and provided constructive feedback and coaching.

Maintenance Crew Member

Richdale
Lincoln, NE
07.2020 - 04.2023
  • Assembled, installed or repaired electrical or electronic components and pipe systems.
  • Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
  • Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
  • Provided excellent customer service when addressing tenant maintenance concerns.
  • Assisted with installation of new equipment when necessary.

Education

High School Diploma -

College View Academy
Lincoln, NE
05-2020

Some College (No Degree) - Computer Science

Union Adventist University
Lincoln, NE

Skills

  • Team collaboration
  • Customer service
  • Problem solving
  • Active listening
  • Data analysis
  • Bilingual communication
  • Complaint tracking
  • Empathy and patience

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Construction Worker

Fabricio's Construction
08.2023 - Current

Crew Member Team Leader

McDonald's
08.2022 - 04.2023

Maintenance Crew Member

Richdale
07.2020 - 04.2023

High School Diploma -

College View Academy

Some College (No Degree) - Computer Science

Union Adventist University

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Adrian Avila Velandria