Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adrian Bankston

Jackson,MS

Summary

Dynamic business owner with a proven track record at Adrian's Mobile Tax Preparation, excelling in marketing tactics and process optimization. Leveraged social media to enhance brand visibility, driving revenue growth. Skilled in crisis management and employee development, ensuring high service quality and operational efficiency. Committed to delivering exceptional client experiences.

Overview

27
27
years of professional experience

Work History

Owner

Adrian's Mobile Tax Preparation
Jackson, MS
01.2016 - Current
  • Client customized personal approach to income tax preparation
  • I meet with you at your location of convenience
  • Most of my appointments are conducted on weekday evenings and weekend afternoons/evenings
  • Developed strategic plans to increase profitability and efficiency.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Analyzed industry trends to develop competitive strategies.
  • Collaborated with other owners on joint ventures and shared resources.
  • Set pricing structures according to market analytics and emerging trends.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Senior Tax Specialist

Thames Tax Service
Jackson, MS, MS
12.2015 - Current
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Provided guidance on taxation issues to clients.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Computed taxes owed or overpaid for clients.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Analyzed financial information to ensure accuracy of calculations and compliance with state and federal regulations.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Advised clients on the proper filing of taxes related to investments, estates, trusts, real estate transactions.
  • Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
  • Conducted audits of corporate tax accounts to ensure compliance with applicable laws and regulations.
  • Provided technical support for staff members working on complex business structures or transactions.
  • Supervised, trained and mentored associates and interns on tax projects and assessed staff for performance reviews.
  • Reconciled bank statements and financial documents to ensure accurate tax reporting.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Developed plans for responding efficiently and effectively to notices received from taxing authorities.
  • Conducted client interviews to gather necessary documentation and information for tax preparation.
  • Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
  • Assisted in training new employees on taxation procedures.
  • Liaised between clients and tax authorities such as IRS representatives.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Evaluated tax regulations and suggested policies to diminish tax burden.
  • Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.

Owner/CEO

Adrian's Network & Laptop/PC Repair
Jackson, MS
01.2002 - Current
  • PC Repair, PC Building, Network Troubleshooting, Virus Removal, Software Recovery
  • Hardware Repair, Network Mapping, Operating System Upgrades, Network Building, Technical Support
  • Performed preventive maintenance of networking hardware and related software.
  • Collaborated with IT security teams to enforce cybersecurity measures and respond to incidents promptly.
  • Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
  • Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.
  • Installed software updates on servers, routers, firewalls, and other network devices.
  • Troubleshot complex network issues, reducing downtime and improving user satisfaction.
  • Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
  • Implemented, tested, validated and maintained networking services according to solution designs.
  • Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
  • Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
  • Optimized network performance through ongoing tuning, hardware upgrades, and bandwidth optimization techniques.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Administered network policies, procedures, and standards to align with organizational goals and security requirements.
  • Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
  • Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
  • Performed and documented runbook network operations using step-by-step decision trees.
  • Utilized network management tools for monitoring, configuration management, and issue resolution.
  • Provided technical support to users experiencing difficulties with their networks.
  • Monitored system performance to promote network speed, availability and reliability.
  • Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Replaced faulty or damaged network hardware components to improve performance.
  • Assisted in the design of local area networks and wide area networks.
  • Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

NC Operator II

Hunter Engineering - Metal & Fabrication
Raymond, MS
03.2023 - 03.2025
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Participated in team meetings to discuss production challenges and solutions.
  • Measured completed workpieces to verify conformance to specifications with micrometers, gauges, calipers, and templates.
  • Verify accuracy of job orders against proofs provided by customer.
  • Updated job knowledge by participating in educational and training opportunities.
  • Operated cranes, hi-los and other equipment safely to move materials around work areas.
  • Feed sheets into press manually if necessary.
  • Used air hoses and swabs to clean compression chambers, arbors and molds.
  • Applied knowledge of physical properties of workpiece materials to plan sequences and operations.
  • Ground out burrs or sharp edges with portable grinders, speed lathes or polishing jacks.
  • Accurately set-up fold, adjusting roll mechanisms, tension, and guide devices.
  • Installed, adjusted, dismantled, reassembled and removed parts and equipment such as rollers, dies, printing plates and blankets.
  • Ensure that all safety regulations are followed while operating machinery.
  • Reviewed daily production to identify continuous improvement opportunities.
  • Positioned, aligned and secured workpieces against fixtures or stops on machine beds.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Perform minor repairs to machines as needed.
  • Followed work orders to select proper materials, make accurate cuts, and complete precise finished products.
  • Follow written instructions from supervisor regarding production jobs to be completed.
  • Cleaned, lubricated and repaired machinery for optimal performance.
  • Verified dimensions of work piece and made adjustments if necessary.
  • Promoted safety within department and followed protocols to maximize safety and prevent risk.
  • Set up and operated progressive presses to produce materials to customer specifications.
  • Examined completed pieces to check for defects and sorted items according to identified flaws.
  • Leveraged preventive maintenance techniques to maintain or adjust equipment.
  • Troubleshot press when product defects occurred and immediately remedied issues.

Senior Machine Operator

Hunter Engineering - Electronics
Raymond, MS
07.2019 - 03.2023
  • Monitored and recorded pressure readings, feed rates and other operational data.
  • Followed specific mixing techniques and measurements required by procedures and batch records.
  • Documented materials used for each job to update inventory records.
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
  • Adjusted oven temperature to prepare for oven curing process.
  • Conducted routine tests on operating equipment to ensure that they are working correctly.
  • Followed company policies regarding safety procedures while operating machinery at all times.
  • Measured and inspected finished products for defects and compared to work instructions for accuracy.
  • Reviewed specifications, drawings and instructions to understand adhesive requirements, parts, and assemblies, and other information.
  • Repaired minor mechanical and electrical issues and notified managers of more extensive equipment problems.
  • Loaded raw materials into feeding mechanisms of machines as required.
  • Trained and monitored new employees to teach techniques and procedures.
  • Adjusted guides and holding devices, reducing errors from potential misalignment or product movement.
  • Loaded and set up equipment for daily machine operation.
  • Provided training for new team members regarding safe operation of machines used in the facility.
  • Oiled and cleaned machines to keep equipment in proper working order.
  • Troubleshot and resolved mechanical problems encountered during operation of machinery.
  • Inspected parts with precision measuring tools such as calipers, micrometers.

Cook/Cashier/Bartender/Security

Cathy's Place
01.2008 - 01.2018
  • Preparing alcoholic or non-alcoholic beverages for bar and patrons
  • Interacting with customers, taking orders and serving snacks and drinks
  • Assessing bar customers’ needs and preferences and making recommendations
  • Grill, cook, and fry foods such as french fries
  • Clean food preparation equipment, work areas, and counters or tables
  • Clean food preparation areas, facilities, or equipment
  • Take orders from customers and cook foods requiring short preparation times, according to customer requirements
  • Take customer orders
  • Grill and garnish hamburgers or other meats, such as steaks and chops
  • Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers
  • Store supplies or goods in kitchens or storage areas
  • Maintain food, beverage, or equipment inventories
  • Perform food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking breads or desserts, and brewing coffee or tea
  • Prepare foods for cooking or serving
  • Prepare cold beverages
  • Plan work on orders so that items served together are finished at the same time
  • Coordinate timing of food production activities
  • Complete orders from steam tables, placing food on plates and serving customers at tables or counters
  • Arrange food for serving
  • Perform general cleaning activities in kitchen and dining areas
  • Clean food preparation areas, facilities, or equipment
  • Accept payments, and make change or write charge slips as necessary
  • Process customer bills or payments
  • Order supplies and stock them on shelves
  • Store supplies or goods in kitchens or storage areas
  • Order materials, supplies, or equipment

General Manager/Office Manager/Technical Support

Liberty Tax Service
Jackson, MS
01.2011 - 01.2016
  • For 3 Offices, PC Repair, Network Troubleshooting, Customer Service
  • Software Backup, Payroll, Work Schedule
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Tracked monthly sales to generate reports for business development planning.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Formed and sustained strategic relationships with clients.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed service and sales strategies to improve retention and revenue.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created schedules and monitored payroll to remain within budget.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Supervised employees through planning, assignments, and direction.

Assistant Manager/Tax Preparer

Fastax
Jackson, MS
01.2007 - 01.2011
  • On-site PC Repair, Network Troubleshooting, Customer Service
  • Software Backup, Payroll, Work Schedule
  • Recruited and trained new employees to meet job requirements.
  • Communicated regularly with customers to gain insights into their needs.
  • Educated clients on the implications of tax laws and their financial decisions.
  • Performed detailed record-keeping for all tax files and documentation for future reference.
  • Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Liaised between clients and tax authorities such as IRS representatives.
  • Reconciled bank statements and financial documents to ensure accurate tax reporting.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Maintained accurate records of all client transactions and filings.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Provided guidance on financial decisions related to taxes.
  • Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
  • Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Filed electronically through approved software programs.
  • Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
  • Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
  • Conducted client interviews to gather necessary documentation and information for tax preparation.
  • Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Provided exceptional customer service, addressing client concerns and questions promptly.
  • Developed and maintained professional relationships with clients to encourage repeat business and referrals.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed routine maintenance and repair.

Painter/Landscaper/Carpenter

Moser Management
Jackson, MS
01.1998 - 01.2006
  • Sheetrock, Repair, & Paint, Interior & Exterior Of Houses
  • Till, Plant Bushes & Trees, Lay Sod, Pressure Washer, Cleanup
  • Inspected painted surfaces for defects such as cracking, blistering, or fading.
  • Completed diverse repairs on commercial and residential buildings and equipment.
  • Ensured proper ventilation while using solvents or oil-based paints.
  • Documented progress and provided estimated completion time for clients.
  • Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
  • Sanded woodwork prior to staining or painting.
  • Cleaned up job sites after completion of projects.
  • Mixed and matched paint, stain or varnish with oil or thinning and drying additives to obtain desired colors and consistencies.
  • Prepared surfaces by washing, scraping, sanding, and patching holes.
  • Used power and hand tools safely and effectively.
  • Selected, mixed and applied surface coatings to match and restore interior or exterior surfaces.
  • Applied paint with brushes, rollers, spray guns, or other equipment.
  • Spread undercoats and finish materials using rollers and spray equipment.
  • Mixed paints and solutions and monitored consistencies.
  • Filled cracks, holes or joints using caulking guns or putty knives.
  • Maintained thorough inventory of paint equipment and supplies by checking product levels.
  • Sprayed prepared surfaces with specified amounts of primers and finish coatings.
  • Mixed paints to desired color and texture.
  • Removed pictures, door knobs or electric switch covers prior to painting.
  • Calculated cost and quantities of required materials based on surface measurements or work orders.
  • Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
  • Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
  • Measured, cut, and installed wallpaper.
  • Used ladders and scaffolds to reach high walls and ceilings.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Repaired cracks in drywall prior to painting or wallpapering rooms.
  • Followed the manufacturer's instructions when mixing chemicals for special applications.
  • Removed old wall coverings before applying new ones.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.
  • Removed old finishes by stripping, sanding or using water or abrasive blasting.
  • Washed and treated surfaces with oil, turpentine or other preparations.
  • Protected furniture from dust generated during the preparation of walls.
  • Provided expert advice on the best products to use for various jobs.
  • Estimated cost of materials needed for the project.
  • Applied primers or sealers to prepare bare wood or metal for finish coats.
  • Mixed and applied paints, varnishes and sealants to promote lasting finish.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Identified surface to be covered and characteristics of finish to properly select roller, power sprayer and right size brush.

Education

Associate of Applied Science - Network Engineer

Virginia College Of Jackson
Jackson, MS
12-2006

GED -

Hinds Community College
Raymond, MS
08-2004

Skills

  • Marketing tactics
  • Social media control
  • Administrative oversight
  • Process optimization
  • Service quality assurance
  • Growth strategy implementation
  • Capital pursuit
  • Crisis management
  • Business launch
  • Sales leadership
  • Consulting
  • Operations management
  • Marketing
  • Labor relations
  • Business planning
  • User experience enhancement
  • Profit and loss
  • Employee development
  • Quality management systems
  • Accounting expertise
  • Market trend awareness
  • Cash flow optimization
  • Project management
  • Business management
  • Business marketing

References

  • Contessa Thames, Owner Liberty Tax, 601-946-3087
  • Catherine Edwards, Computer Client, 601-201-7452
  • Prayer Dorsey, Owner Liberty Tax, 601-497-3390

Timeline

NC Operator II

Hunter Engineering - Metal & Fabrication
03.2023 - 03.2025

Senior Machine Operator

Hunter Engineering - Electronics
07.2019 - 03.2023

Owner

Adrian's Mobile Tax Preparation
01.2016 - Current

Senior Tax Specialist

Thames Tax Service
12.2015 - Current

General Manager/Office Manager/Technical Support

Liberty Tax Service
01.2011 - 01.2016

Cook/Cashier/Bartender/Security

Cathy's Place
01.2008 - 01.2018

Assistant Manager/Tax Preparer

Fastax
01.2007 - 01.2011

Owner/CEO

Adrian's Network & Laptop/PC Repair
01.2002 - Current

Painter/Landscaper/Carpenter

Moser Management
01.1998 - 01.2006

Associate of Applied Science - Network Engineer

Virginia College Of Jackson

GED -

Hinds Community College

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Adrian Bankston