Adrian Barbosu
Wyoming
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
8
8
years of professional experience
Work History
Customer Retention Specialist
Charter Communications, Spectrum
11.2021 - 06.2024
- Contributed to company growth by upselling additional products and services during support interactions.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Bell Attendant
Doubletree By Hilton Hotel
02.2016 - 04.2020
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
Education
No Degree -
Grand Rapids Community College
Grand Rapids, MISkills
- Patience and Tolerance
- Retention strategies knowledge
- Customer service experience
- Customer service background
- Understanding of sales retention
- Teamwork and Collaboration
Timeline
Customer Retention Specialist
Charter Communications, Spectrum
11.2021 - 06.2024
Bell Attendant
Doubletree By Hilton Hotel
02.2016 - 04.2020
No Degree -
Grand Rapids Community College