Adrian Barona Zaldivar
Flagstaff,AZ
Summary
Patient professional offers several-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Overview
5
5
years of professional experience
Work History
Customer Sales Advisor
Jiffy Lube
Flagstaff
01.2023 - 12.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Gave customers quotes based on potential sales.
- Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained an accurate record of customer interactions and transactions.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Followed-up with customers after purchase to ensure satisfaction.
Roofer
Leland Roofing
Flagstaff
05.2022 - 01.2023
- Ensured that all working surfaces were clean before beginning each task.
- Operated equipment with strong focus on safety and ground communication.
- Diagnosed and identified sources of leaks, developing plans for repairs from total tear-offs to patchwork.
- Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
- Cemented and nailed flashing strips of over joints to achieve watertight seals.
- Followed company policy regarding hazardous waste disposal procedures.
- Assisted in loading debris from tear-off projects onto dumpsters or trucks.
- Loaded and unloaded trucks with building materials required for each job site.
- Resolved labor, design and tool issues during construction projects.
- Set up ladders or scaffolding to safely access roof.
- Created work crew schedules and delegated assignments.
- Installed underlayment, shingles, metal roofing systems, and other materials to construct roofs.
Lube Technician
Valvoline
Flagstaff
01.2022 - 05.2022
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Tested batteries using specialized equipment such as digital multimeters.
- Demonstrated excellent problem solving skills when dealing with difficult situations.
- Provided estimates for repair costs based on customer requests and needs.
- Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Greeted customers in a friendly manner upon arrival at the service station.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed work orders and discussed with supervisors.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Installed new windshield wiper blades and checked tire pressure.
- Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
- Installed batteries, shock absorbers and exhaust systems.
- Repaired, replaced and adjusted brakes.
- Ensured that all tools were properly stored after use in order to maintain a clean working environment.
- Performed oil changes and lubrication services on a variety of vehicles.
- Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Team Member
McDonald's Restaurant
Flagstaff
01.2020 - 05.2021
- Provided customer service support to ensure satisfaction.
- Created detailed reports outlining project progress and results achieved.
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Collaborated with team members to achieve daily goals.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained positive working relationship with fellow staff and management.
- Addressed customer needs, responding to specific requests.
Education
High School Diploma -
Pondorosa HighSchool
Flagstaff05-2024
Skills
- Entry level sales
- Inspecting vehicles
- Replacing parts
- Coolant flushes
- Calibrating systems
- Automobile repair
- Customer service
- Problem-solving
- Vehicle inspection
- Roof repair
- Debris removal
- Team collaboration
- communication
- problem solving
- leadership
- critical thinking
- teamwork
- active listening
- customer advisor
Languages
English
Professional
Spanish
Professional
Timeline
Customer Sales Advisor
Jiffy Lube
01.2023 - 12.2024
Roofer
Leland Roofing
05.2022 - 01.2023
Lube Technician
Valvoline
01.2022 - 05.2022
Team Member
McDonald's Restaurant
01.2020 - 05.2021
High School Diploma -
Pondorosa HighSchool