Adrian Bautista
Colton
Summary
Dynamic hospitality professional with extensive experience at Hilton Garden and Mariott international, excelling in guest services and financial reporting. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in night audit processes, ensuring accuracy and compliance while delivering exceptional service. Committed to operational excellence and team development.
Overview
3
3
years of professional experience
Work History
Associate
In-N-Out Burger
Torrance
02.2025 - Current
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Night Auditor
Hilton Garden
Anaheim
07.2024 - 02.2025
- Processed guest check-outs, including payment processing and providing receipts.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Reported any discrepancies immediately upon discovering them.
Front Desk Agent/ Night Auditor
Marriott International
Los Angeles
05.2023 - 07.2024
- Booked and upsold reservations
- Produced and distributed daily reports detailing business activities and revenue.
- Verified guest charges against records and accounts receivable transactions for each department.
- Processed credit card payments for guest stays and other services rendered by hotel.
- Closed out records daily, transitioning business to fresh tracking for new business days and resolving discrepancies.
Manager
Habit Burger Grill
Montebello
04.2022 - 05.2023
- Organized training for new team members and routine retraining for established employees.
- Enforced safety procedures and monitored compliance.
- Oversaw execution of opening and closing procedures to desired standard.
- Monitored employee work to assess performance and identify knowledge gaps.
- Delivered excellence in guest service and quality control of operations to attain company mission.
Education
Associate of Science - Aviation
Orange Coast College
05.2025
Diploma -
Upland High School
06.2021
Skills
- Financial Reporting
- Night Audit Reports
- Guest Services
- Customer Service
- Front Desk Operations
- Teamwork and Collaboration
- Problem-Solving
Languages
- English, fluent
- Spanish, conversational
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate
In-N-Out Burger
02.2025 - Current
Night Auditor
Hilton Garden
07.2024 - 02.2025
Front Desk Agent/ Night Auditor
Marriott International
05.2023 - 07.2024
Manager
Habit Burger Grill
04.2022 - 05.2023
Associate of Science - Aviation
Orange Coast College
Diploma -
Upland High School
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