Adrian Bazain
Miramar,FL
Summary
Experienced professional in the Auto Industry with a strong skill set. Demonstrated expertise in insurance products, service, and customer needs. Proficient in analyzing documentation, liaising between parties, and handling routine and complex issues. Known for effectively resolving concerns, promoting new products, and achieving sales objectives. Seeking a Management level position in the Auto Damage Industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Advisor
Crash Champions
Hollywood, FL
04.2024 - Current
- Negotiated prices with suppliers to reduce overall cost of repairs.
- Met with customers to explain the repair process and answer questions.
- Performed quality inspections of completed vehicle repairs.
- Reviewed damaged vehicles to determine repair costs and procedures.
- Prepared damage reports outlining all necessary repairs.
- Monitored progress of repairs against estimate timeline.
- Ordered parts required for vehicle repairs.
- Recorded daily production activities in computer system.
- Maintained up-to-date knowledge of industry trends and best practices.
- Researched part availability to reduce repair timeframes.
- Created estimates for insurance companies, detailing parts and labor costs.
- Provided customer service by answering inquiries about repair status.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Attended advanced training classes to learn new skills and earn certifications for auto body work.
- Inspected automotive repairs to match paint and maintain body appearance.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Advised customers on repair processes and timelines.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Kept up-to-date with industry standards and new repair techniques.
- Conducted quality inspections on completed repairs.
Service Advisor
Classic Collision
North Lauderdale, FL
12.2023 - 03.2024
- Developed strong relationships with customers by providing exceptional customer service.
- Ensured that all customer inquiries were handled promptly and accurately.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Prepared detailed reports outlining the estimated labor hours required for repairs.
- Verified accuracy of parts pricing from suppliers and vendors.
- Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
- Negotiated repair costs with insurance companies.
- Documented findings in a written report with photos to be used for insurance claims.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Conducted final quality control check of vehicles prior to customer delivery.
- Evaluated different repair methodologies to create collision estimates for damages.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
Auto Damage Supervisor
GEICO
Miami, FL
04.2016 - 12.2023
- Developed and implemented strategies to increase customer satisfaction in the auto damage department.
- Provided technical guidance and training to new employees on processes related to auto damage repair.
- Prepared reports summarizing operations within the auto damage department each month for management review.
- Participated in weekly meetings with team members to discuss current projects and goals, and any issues that arose.
- Conducted regular inspections of completed repairs to ensure that all work was done properly.
- Resolved customer complaints regarding auto damage services in a timely manner.
- Ensured compliance with company policies and procedures related to auto damage.
- Developed an efficient system for tracking progress of each vehicle throughout the repair process.
- Monitored performance of staff members for accuracy, quality, and efficiency.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Was a part of a team of Supervisors chosen to help create and pioneer the new virtual process that is being utilized currently (ARX 2.0, Virtual DB, Virtual TL, XF 2.0).
- Was tasked with training DRP Shops in the new Virtual process to make sure, not only the process was running smoothly, but also every customer was fully satisfied.
Body Shop Manager
Miami Chassis & Alignment
Miami, FL
02.2015 - 04.2016
- Trained new staff members on proper procedures for completing repairs safely and correctly.
- Inspected vehicles for damage prior to repair work being performed.
- Developed and implemented strategies to maximize efficiency and minimize costs.
- Maintained records on vehicle repair progress, parts used, labor hours.
- Performed administrative tasks such as payroll processing and budgeting.
- Ensured that all safety regulations were followed in accordance with OSHA standards.
- Provided technical support to employees when needed during repair processes.
- Assessed customer needs accurately in order to provide appropriate solutions.
- Resolved customer complaints regarding quality of service or delays in completion times.
- Supervised a team of mechanics, body technicians, painter, detailer and other staff members.
- Managed daily operations of the body shop, including scheduling personnel and allocating resources.
- Ordered necessary supplies and equipment needed to operate the body shop efficiently.
- Established productive working relationships with vendors to obtain discounts on parts and materials.
- Analyzed financial statements to ensure profitability of the body shop's operations.
- Identified areas where improvements could be made in terms of operational efficiency.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
Senior Auto Damage Appraiser
Infinity Insurance
Miami, FL
01.2010 - 02.2015
- Updated knowledge of automotive technology advancements as they relate to repair processes.
- Researched market values of vehicles based on make, model, year, mileage, features.
- Attended meetings with insurance adjusters when disputes arose over estimated repair costs.
- Conducted detailed inspections of damaged vehicles to determine appropriate repair costs and techniques.
- Reviewed invoices from body shops for accuracy prior to submitting them for payment processing.
- Evaluated customer complaints related to the quality of completed repairs or inaccurate estimates.
- Analyzed photographs, diagrams, test results, and other data to identify necessary repairs.
- Used specialized software programs to generate comprehensive reports outlining damages found during inspections.
- Assisted in training new staff members on proper damage assessment methods.
- Provided technical guidance to junior appraisers on estimating techniques and procedures.
- Ensured all estimates complied with company policy guidelines and industry best practices.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries.
- Reviewed factual information to determine costs to repair applicable damages.
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Determined salvage value for total-loss vehicles.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
Collision Estimator
Autonation Collision Center of West Dade
Miami, FL
11.2008 - 01.2010
- Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
- Negotiated repair costs with insurance companies.
- Verified accuracy of parts pricing from suppliers and vendors.
- Ordered necessary supplies and materials needed for repairs on vehicles.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Coordinated with outside vendors to ensure timely delivery of parts and materials.
- Maintained accurate records of all completed estimates and invoices.
- Conducted final quality control check of vehicles prior to customer delivery.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Updated and maintained database of suppliers and contractors.
Store Manager
Advance Auto Parts
Hialeah, FL
07.2006 - 11.2008
- Developed strategies to maximize sales and profitability.
- Implemented efficient systems for tracking stock movement.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06-2006
Some College (No Degree) - Computer Science
Miami Dade College
MiamiSome College (No Degree) - Computer Science
Florida Southern College
Lakeland, FLSkills
- Computer Skills
- Service Estimates
- Price Quoting
- Quality Control
- Customer Service
- Documentation And Reporting
- Attention to Detail
- Handling Customer Complaints
- Team Collaboration
- Strong Work Ethic
- Multitasking and Organization
Certification
- I-Car Platinum
- Tesla Certified Estimator
- ASE Certified Estimator
- Completed Chief Structural training
- Well knowledgeable in CCC Estimating System as well as Mitchell
- Experienced writer for State Farm, GEICO, AllState, The Hartford
Timeline
Service Advisor
Crash Champions
04.2024 - Current
Service Advisor
Classic Collision
12.2023 - 03.2024
Auto Damage Supervisor
GEICO
04.2016 - 12.2023
Body Shop Manager
Miami Chassis & Alignment
02.2015 - 04.2016
Senior Auto Damage Appraiser
Infinity Insurance
01.2010 - 02.2015
Collision Estimator
Autonation Collision Center of West Dade
11.2008 - 01.2010
Store Manager
Advance Auto Parts
07.2006 - 11.2008
High School Diploma -
Barbara Goleman Senior High School
Some College (No Degree) - Computer Science
Miami Dade College
Some College (No Degree) - Computer Science
Florida Southern College