Adrian Bedolla
Pomona,CA
Summary
Exceptionally focused individual with over four years’ experience in customer service and sales seeking to obtain a position with growth potential where my knowledge, skills, discipline, positive attitude, and professionalism can be utilized.
Overview
4
4
years of professional experience
Work History
Case Manager
American Honda Motor Co., Inc.
05.2023 - Current
- Greet clients and visitors, creating a positive, welcoming, and professional atmosphere
- Multi-task and meet goals and objectives in a fast-paced environment
- Evaluate customer issues and coordinate activities between customer, dealer personnel, AHM field staff and National staff, to resolve issues and achieve overall customer satisfaction
- Manage high call volumes while providing exceptional customer support
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Evaluate all the factors and make the determination if/when the use of goodwill is appropriate
- Ensure overall customer satisfaction and repurchase intent by providing quality customer service
- Provided comprehensive customer service to drive client satisfaction
Customer Service
Rent A Wheel
07.2022 - 05.2023
- Inspect merchandise for damaged items
- Check discrepancies with paperwork
- Setting up workstations with the necessary equipment
- Responded to customer calls and emails to answer questions about products and services.
- Make marketing calls and texts to draw in customers
- Drive to warehouse and vendors to pick up customer's orders
- Create and maintained customer accounts by recording and updating account information
- Greet and acknowledge customers and maintain a solid product knowledge to assist customers with questions
- Assist with floor moves, merchandising, display maintenance
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Market online to gather interest and to bring in new customers
- Sets up a showroom and display to gather interest and draw in customers
- Utilized POS system to enter orders, process payments and issue receipts
- Get in contact with vendors and place sales orders while obtaining POs
- Answered product questions using knowledge of sales and store promotions.
- Loaded and unloaded equipment from vendor deliveries
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Food Service Worker
Mt San Antonio Gardens
08.2020 - 03.2021
- Assured cleanliness and sanitization of all work areas
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered meals to senior citizen residents
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Cleaned kitchen and designated areas to ensure cleanliness
- Sweeping and mopping floors as required
- Affective team work and independently
- Cleaning trash can and disposing refuse on a regular basis
- Neatly putting away all utensils, cooking instruments, and dishes in their respective places
- Communicate kitchen needs to supervisors
- Perform other duties as required
- Setting up workstations with the necessary equipment.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
High School Diploma -
Claremont High
Claremont, CA06.2021
Skills
- Able to multi-task, identify, and prioritize all related functions
- Customer Relationship Management (CRM)
- Attention to detail and organization
- Strong Mathematical skills
- Call center experience with excellent telephone etiquette's
- Knowledge of proper cash handling and payment procedures
- Maintains healthy work relationships via transparency, caring, empathy, and understanding of others
- Ability to work independently and as a team
- Provide Case Management Support during high case volume
- Knowledge of Honda systems preferred (CRRS, EVRM, and iN)
- Proficiency in MS Office software (Excel, Word, and Outlook)
- Knowledge of dealer service operations
Timeline
Case Manager
American Honda Motor Co., Inc.
05.2023 - Current
Customer Service
Rent A Wheel
07.2022 - 05.2023
Food Service Worker
Mt San Antonio Gardens
08.2020 - 03.2021
High School Diploma -
Claremont High
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