Adrian Benitez
Miami,FL
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Nike Associate
Nike Factory Store
05.2022 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Educated new hires on company policies and procedures by designing and developing training program.
- Mentored and coached other team members to meet daily sales goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2022
Skills
- File and Records Management
- Collateral Management
- Practice Management
- Client Engagement
- Building Customer Trust and Loyalty
- Interpretation and Translation Services
- Customer Data Confidentiality
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nike Associate
Nike Factory Store
05.2022 - Current
High School Diploma -
Miami Killian Senior High School
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