Pamela Donoso
Summary
Passionate employee embodying the brand and consistently exceeding customer service expectations, leading to outstanding customer satisfaction ratings. Background in Project management and Medical Account Coordination, offering professional administrative expertise. Proactively tackle tasks and responsibilities with exceptional work ethic. Highly coachable, thriving on learning, growth, and the opportunity to develop new skills.
Overview
14
14
years of professional experience
Work History
Administrative Project Coordinator
Southern Advantage Contracting
09.2021 - Current
- Organized schedules, meetings, and agendas for project teams to ensure timely completion of milestones.
- Managed vendor relationships to negotiate contracts, ensuring cost-effective services for the organization.
- Ensured compliance with company policies and industry regulations throughout the duration of each project.
- Maintained accurate records of all relevant documentation for easy access and reference during audits or inspections.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained open communication by presenting regular updates on project status to customers.
Medical Account Coordinator
Welltrackone
05.2014 - 01.2020
- Assisted with clinical training in coordination with the human resource team
- Managed billing for patient accounts
- Fostered and sustained strong professional relationships with office staff, clients, and vendors
- Checked for ICD-9 codes for accuracy
- Verified patient status under Medicaid
- Identified unpaid accounts and assisted in follow up for collection
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Updated internal databases with account information to maintain concise, clear records.
Office Administrator
Jamison Consultants
10.2010 - 05.2014
- Provided administrative duties to employees and consumers
- Processed clinical insurance certification requests for services and worked with financial transactions
- Maintained medical records and coded for insurance purposes
- Completed billing information according to established insurance procedures, including Medicaid
- Developed and maintained staff schedules to meet office coverage needs
- Acted as a bilingual liaison for Spanish speaking consumers and staff
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Education
High school -
Bluffton High School
Bluffton, South CarolinaAssociate of Arts - Business Administration And Management
Technical College Of The Low Country
05-2014
Skills
- Attention to detail
- Verbal and written communication
- File organization
- Telephone etiquette
- Project management experience
- Problem-solving
Additional Information
Bilingual with emphasis on Spanish/English., High impact communicator, effectively presenting and conveying information through written and verbal contact with customers and team members., Over 9 years professional experience in customer service/administrative assistant., Proficient in Microsoft Word, Excel, Access and Outlook.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Project Coordinator
Southern Advantage Contracting
09.2021 - Current
Medical Account Coordinator
Welltrackone
05.2014 - 01.2020
Office Administrator
Jamison Consultants
10.2010 - 05.2014
High school -
Bluffton High School
Associate of Arts - Business Administration And Management
Technical College Of The Low Country
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